Ken
Terrible communication and billing practice
Over 8 weeks ago my card was charged ~6000$. Zero communication except when I contacted them 3 weeks ago. At that time they said shipping was due within 1 week. Still no notification after another 3 weeks. They should not charge till shipped and should communicate if delayed. Getting worried.
Response from Creative ArcadesAug 25, 2026
We know this review is from 2023, but we still wanted to take the time to respond because the concerns you raised were very specific and understandable. Having approximately $6,000 charged to your card and then going weeks without an update would understandably make anyone nervous, especially after you were told your order was expected to ship within a week and then another three weeks passed without notification. We especially understand your concern about communication. When a customer has made a significant purchase, they should not have to wonder what is happening with their order or repeatedly reach out just to receive an update. Regardless of the circumstances surrounding the delay, we recognize that the communication described in this review fell short of the experience we want our customers to have. Although this is an older review and we realize the original order is no longer an active situation, we don't want to dismiss what happened simply because time has passed. Your feedback about billing and communication is something we take seriously, and we appreciate you bringing it to our attention. If there is anything about your past order that you would still like us to look into or clarify, please reach out to [email protected]. We would be happy to review the history and speak with you directly. Thank you for giving us the opportunity to acknowledge your experience. The Creative Arcades Team