Create NeonReviews of createneon.com

4.5378 reviews
Print & Graphic Design
1968 S. Coast Hwy #5024 Laguna Beach, California, California

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Create Neon

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About Create Neon

At Create Neon, we’re on a mission to light up brands and transform the way businesses show up to the world with our custom LED neon and illuminated business signs. We believe signage should do more than simply display a name or logo it should make a lasting impression, tell your brand story, and attract the right customers.We specialize in a full range of illuminated signage, including channel letter signs, backlit signs, front-lit signs, lightbox signs, and custom LED neon signs all designed to capture attention and reflect the unique personality of every business.Whether you’re looking to elevate your storefront, office, or restaurant, or add a personalized glow to your home, wedding, bar, birthday, or special event, Create Neon creates signage that stands out. We turn ideas from business logos and slogans to family names, event themes, or even favorite gaming designs into stunning illuminated pieces that add personality, atmosphere, and lasting impact wherever they’re displayed.We work closely with our customers from concept and design to production and delivery, providing expert guidance and installation support to ensure the final result perfectly represents your brand.With customers across the USA, UK, and Australia, Create Neon is trusted for high-quality craftsmanship, reliable service, and fast international delivery.

Create Neon (createneon.com) has 378 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: createneon.com
Website: createneon.com
Category: Print & Graphic Design
Location: California, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 18% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Andrew M.

Jan 22, 2026

“CUSTOMER NEGLECT”

“CUSTOMER NEGLECT” – Actively ignoring or failing to assist a customer who has already engaged with the company about a problem. This company is quick to respond and take your money, but is essentially just a middleman for an overseas manufacturer that produces its signs. After you stopped responding to emails, messages, and phone calls, I only received a replacement sign when I mentioned that I would be posting feedback online. Two months later, the replacement sign stopped working. I obtained an electrical report at my own expense, which confirmed there was no problem with the transformer. With only the LED left as the likely issue, you insisted on sending another transformer to ‘rule it out.’ Even with a second transformer, the LED was still faulty, and we were forced to remove the lightbox. Despite being advertised as waterproof, the lightbox had clear water ingress. I sent a video and was assured my calls would be returned, yet I now find myself in the same situation. Not once has Jordan (Director) contacted me, and Joanna (Sales Manager) has completely stopped responding. I do not usually write negative reviews, but I am at my wits’ end and feel compelled to warn others to think twice before giving this company their business. Poor form, Createneon.

Response from Create NeonApr 27, 2026

Hi Andrew, thank you for taking the time to leave your feedback. We take all reviews seriously and want to respond to the points raised as transparently as possible for anyone reading this. We want to clarify that we were in communication with Andrew throughout this process. The claim that Jordan and Joanna stopped responding is not accurate and we have records of ongoing communication at every stage. We also want to make clear that Andrew was not only sent a replacement sign but an entirely new sign to resolve the issues experienced. We went above and beyond to make this right and are disappointed that this has not been reflected in the review. We have since followed up with Andrew on multiple occasions and remain open to resolving any outstanding concerns. We would kindly ask that Andrew reach out to us directly at [email protected] so we can bring this to a close. We would also appreciate it if Andrew would consider updating this review to reflect the full picture, as a brand new replacement sign was provided and communication was maintained throughout. Create Neon

About Create Neon

Create Neon (createneon.com) has 378 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: createneon.com
Website: createneon.com
Category: Print & Graphic Design
Location: California, California
Listed on Five Star Index: 2026