Create NeonReviews of createneon.com

Response from Create NeonAug 19, 2026

Hi Manny, Sorry to see the 1 star review. You're right that there was a delay getting back to you, that's on us and we've addressed it internally. On the transformer, they can occasionally arrive faulty during shipping, it's rare but a straightforward fix. As soon as we saw this we sent a replacement out to you, and the sign is now up and running with no issues. Glad it's fully resolved and you have a working sign, let us know if anything else comes up. Best Regards, Jordan

Response from Create NeonJul 17, 2026

We want to address this directly, because several key facts here are inaccurate and deserve clarification for anyone reading this. Regarding UL certification: at no point before or during production was UL listing/certification requested. This is a paid add-on that must be selected and quoted before production begins, precisely because it increases both cost and lead time. Our records show this request was first raised only after the completed sign was delivered, not during quoting, not during payment, and not during production. Had it been requested upfront, it would have been quoted and included as part of the original order. Regarding the timeline: our standard process is 50% payment to begin production, with the remaining 50% due upon completion before shipment. Production was completed on schedule, and our team followed up with you multiple times to collect the final payment. That balance was not paid until roughly six weeks later. Once final payment was received, your sign shipped within 14 days. The three-month figure includes this payment delay on your end, not production or shipping delays on ours. We understand a completed sign sitting unshipped is frustrating, and we're glad to work with any customer through unexpected circumstances that delay payment, but the timeline in this review doesn't reflect what happened. We stand behind our lead times and our process, and we're happy to have any customer review the order history and communications directly with us.

Response from Create NeonApr 27, 2026

Hi Ross, we are genuinely sorry you are unhappy, but we feel it is important to be transparent for anyone reading this review. You ordered an acrylic backlit sign and your complaint is that it does not illuminate from the front. We have to be honest, an acrylic backlit sign is not designed to illuminate from the front. That is literally what the word backlit means, the light comes from behind. This is a fundamental and well known characteristic of this type of signage and was clearly specified in your order. If you required front illumination, that would be a frontlit or fully lit sign, which is an entirely different product. We would have been more than happy to guide you to the right product had you asked. We delivered exactly what was ordered and exactly what was agreed. We would encourage anyone considering our services to look at our wider reviews, as this review unfortunately does not reflect any fault on our part. We remain available at [email protected] should you wish to discuss this further. Create Neon

Response from Create NeonApr 27, 2026

Hi Cynthia, thank you for your feedback. We want to clarify for anyone reading this that we did follow up and have been in touch with you regarding your second logo request. We understand there was a delay and we apologise for that, however we did respond and continued communication with you. We believe the review may reflect disappointment that we were unable to meet the discount requested rather than a lack of response on our part. We always do our best to accommodate our customers and offer fair pricing, but we hope you understand that we are not always able to offer significant discounts. We remain open to finding a solution and would welcome you to reach out to us directly at [email protected]. Create Neon

Response from Create NeonApr 27, 2026

Hi Patrick, thank you for your feedback and we are sorry to hear about the initial experience with your sign arriving damaged. However, we want to clarify for anyone reading this that a replacement was promptly sent out and the issue was fully resolved. We have also since been in touch with Patrick on multiple occasions to confirm everything was sorted to his satisfaction. We are disappointed this review remains as it no longer reflects the current situation. We pride ourselves on making things right for our customers and in this case we did exactly that. Patrick, we would kindly ask that you consider updating your review to reflect the resolution. Please do not hesitate to reach out to us at [email protected] if there is anything further we can help with. Create Neon

Response from Create NeonApr 27, 2026

Hi Andrew, thank you for taking the time to leave your feedback. We take all reviews seriously and want to respond to the points raised as transparently as possible for anyone reading this. We want to clarify that we were in communication with Andrew throughout this process. The claim that Jordan and Joanna stopped responding is not accurate and we have records of ongoing communication at every stage. We also want to make clear that Andrew was not only sent a replacement sign but an entirely new sign to resolve the issues experienced. We went above and beyond to make this right and are disappointed that this has not been reflected in the review. We have since followed up with Andrew on multiple occasions and remain open to resolving any outstanding concerns. We would kindly ask that Andrew reach out to us directly at [email protected] so we can bring this to a close. We would also appreciate it if Andrew would consider updating this review to reflect the full picture, as a brand new replacement sign was provided and communication was maintained throughout. Create Neon