Create NeonReviews of createneon.com

Response from Create NeonApr 27, 2026

Hi Ross, we are genuinely sorry you are unhappy, but we feel it is important to be transparent for anyone reading this review. You ordered an acrylic backlit sign and your complaint is that it does not illuminate from the front. We have to be honest, an acrylic backlit sign is not designed to illuminate from the front. That is literally what the word backlit means, the light comes from behind. This is a fundamental and well known characteristic of this type of signage and was clearly specified in your order. If you required front illumination, that would be a frontlit or fully lit sign, which is an entirely different product. We would have been more than happy to guide you to the right product had you asked. We delivered exactly what was ordered and exactly what was agreed. We would encourage anyone considering our services to look at our wider reviews, as this review unfortunately does not reflect any fault on our part. We remain available at [email protected] should you wish to discuss this further. Create Neon

Response from Create NeonApr 27, 2026

Hi Cynthia, thank you for your feedback. We want to clarify for anyone reading this that we did follow up and have been in touch with you regarding your second logo request. We understand there was a delay and we apologise for that, however we did respond and continued communication with you. We believe the review may reflect disappointment that we were unable to meet the discount requested rather than a lack of response on our part. We always do our best to accommodate our customers and offer fair pricing, but we hope you understand that we are not always able to offer significant discounts. We remain open to finding a solution and would welcome you to reach out to us directly at [email protected]. Create Neon