Faiz K.
Horrible service
Horrible service, non responsive and product turned out nothing as the mock up sent to me. I paid extra for faster shipping and they still sent it around the same time as regular shipping. I have ordered 3 more signs from a different company and am very satisfied
Response from Create NeonNov 1, 2024
I’m genuinely sorry to hear that we didn’t meet your expectations, and I understand your disappointment. Our standard production timeline is 7-14 days due to the personalized design and manufacturing process, even with express shipping. While we strive to ship as quickly as possible, it was impossible to deliver in your requested timeline of 4 days. We’re reviewing our process to better communicate these timelines for custom orders to prevent similar issues in the future. If there’s anything further we can do to make this right, please don’t hesitate to reach out
