Crate and BarrelReviews of crateandbarrel.com

How dumb can you be this time of year? It Christmas and millions of items are shipped around the world. A majority of reputable company’s have the decency to send packages in unmarked box’s. Not crate and barrel. Item came in the display box with nothing but a label stock to the box. Sending a $1000 knife set in the box has to be the stupidest thing I have ever heard. Not only was the package almost stolen but now a Christmas gift was ruined. Great job, incredible customer service and impeccable business practices.

I made my purchase on August 2, 2025. Initially, I was told that delivery would be at the end of August 2025, but month after month the date was changed without any real solution. Every month I received the same response: "by the end of this month," and now I'm being told the new date is the end of January 2026, after almost five months of waiting. The most disappointing thing is that, despite the constant delays and failure to deliver on their promises, they refuse to issue a refund. Customer service offers no alternatives or clear solutions, only more postponements. For a company that presents itself as serious and professional, this experience has been completely unacceptable. I feel like they are playing with their customers' time and money. I do not recommend Crate & Barrel based on my experience.

This review is not about any local Crate & Barrel store or in-store employees. It is specifically about corporate customer support and how it is staffed and run. Crate & Barrel clearly does not care about either its employees or its customers if this is the level of understaffing and disorganization they are willing to tolerate. I spent over 90 minutes waiting on the phone and never reached a human being. The phone line was effectively unusable. Throughout the day, I attempted to resolve the issue via text — which appeared to be the only way to contact support. I was repeatedly matched with different support agents, none of whom had context from prior conversations. Each interaction started from scratch. No one seemed to know what had already been discussed, what actions had been taken, or what the next step should be. Despite providing the same information multiple times, there was no progress toward a resolution, no escalation, and no accountability. The experience was chaotic, inefficient, and deeply frustrating. It felt less like customer support and more like a system designed to exhaust customers until they give up. For a brand positioned as premium, this level of support failure is unacceptable. The issue itself could have been resolved early — instead, poor staffing and broken processes ensured that it wasn’t. Again, to be clear: this is not a reflection of store associates. This is a corporate customer support and process failure.

Literally the worst shopping experience I’ve ever had. Will never shop here ever again and neither should you. God awful customer service reps across the board. Save yourself time and grief and spend your hard earned money anywhere but here.

Completely unsatisfied. After the bed i ordered was delayed three months, it delivered today and was missing a significant piece and could not be assembled. It has been impossible to get an update or connect with someone live. This is the worst customer experience I have had with a furniture company. How can you charge someone and leave them with this experience?

Crate and Barrel is TRASH!!!! I ordered a chair to be delivered on November 30th. My delivery was cancelled at the last minute and then rescheduled for December 6th. I cancelled an appointment to accommodate their delivery window only for my delivery to be cancelled because Crate and Barrel warehouse could not find my purchase to give to the delivery driver.

I'm not one to write bad reviews but their customer service team are completely useless. I ordered a click and collect from store and they left me waiting for 45 minutes. I had asked 3 staff members where my order was and they said it was coming. 35 minutes later, i get told that they forgot to bring it to the shop floor but its on the way. Another 10 minutes waiting and someone from the cleaning team finds my parcel left by the bedding department. All they said was a sorry mam, bye.

This has been one of the worst purchase experiences I’ve ever had with any retailer. I was mistakenly charged twice for one table and four chairs — nearly $8,000 — and had to open a dispute to fix it. When I finally picked up the chairs three weeks later, they had mold on them and had to be returned. To make matters worse, after Crate & Barrel switched credit card providers from Synchrony to Imprint, I was hit with an unexplained $100 charge, which the dispute team still insists I must pay. Overall, an incredibly frustrating and unprofessional experience. I strongly recommend avoiding this store.