Crate and BarrelReviews of crateandbarrel.com

I bought the Babyletto Kiwi Glider Deluxe December 6, 2025 from Crate and Barrel For my daughters January expect baby delivery. Order processing and shipping delays were never mentioned during the Ordering process. After inquiring about the the slow processing and Shipping, I was informed it would be March of 2026. Upon contacting customer service they indicated there was nothing they could do, however, they did delete he delivery fee. After more BS excuses I asked for a refund. Crate and Barrel indicated that I would have to wait for the March delivery in 2026, then arrange a pickup and delivery back to the crappy company. I’ve had to go out again and buy a Nurtur&, which is better quality anyway, in my opinion. Crate and Barrel has the worse customer service I’ve ever experienced and I’m still out the money I paid in good faith. Do biz with this fraudulent, in my opinion, retailer at your own risk.

First and last time shopping on Crate and Barrel. The absolute worst customer service I have EVER received from any company I have ever shopped with. Extremely unprofessional customer service agents. I have nothing good to say about them whatsoever. I will never buy from the company again.

Don't waste your money buying furniture from this company. Service after sale is the WORST!! I bought 2 sofas for $7,800. In less than 8 months the 2 sofas are in bad shape, when you sit you sink and the back concussions are now flat and looks horrible!! I reached out many times to them, their answer that's I normal and if I want I could purchase replacement cores for $182 each, that would be over $700!! just a big name with bad product and bad service!!

Ordered a Christmas gift three weeks ago and crickets from this company. They say it’s a third-party vendor, but they’ve already charged me and won’t let me cancel my order. We had to dispute it with our credit card. I would stay away from ordering from what you used to be a great company.

Worst shopping experience of my life. Buyer of furniture and/or online products beware. In store and online customer support was horrible. It started with my online purchase of a couch back in August. I was told by the manager that this would be a custom order so it would take 6-8 weeks . He also encouraged me to go ahead and order online. The first mistake I found out later. An email communication about my order said to expect deliver by early November. After that date passed with no couch I checked in. This time the order delivery was early December. After not hearing from C+B about the coach in early December I decided to visit the Bellevue store to ask for help. When I questioned the only person on the floor, I was told she could not help me since it was an online order. I explained to her the manager had told me to order online. She said he should not have done that and then proceeded to stare at her computer and ignore me. So that’s when I started calling customer service. Everyone said they look into the problem and call me back. That never happened. It was like ground hog day, every day. I asked if they had any of my previous calls on files and they said no. You can’t have customer service if you don’t record the customer problems. What a joke. On my 6th call after 4 months of waiting for this couch, I finally told the clueless customer service person I wanted an answer on what was going on with the couch within 2 hours or I wanted a refund. I finally got my response stating they were unable to fill my order and would give a refund. The amount of frustration I had unsurpassed anything I have experienced when purchasing a product. I have shopped at Crate and Barrel for over 40 years. I will never shop there again. I had already shared my story with family. After looking at reviews at on BBB and Consumer Affairs I know I am not the only one. What was once a good business is now a failure.

This issue is not with the store per se. The folks in the store were very nice. And generally as helpful as they can be within the constraints that C&B places on them. My problem is that we were told we would earn reward dollars that we could use for another purchase specifically a chair to go along with the sofa. We buy the sofa, which is, let’s be honest, quite expensive, and then we’re going to buy the chair a little later when we have the money and apply the reward dollars to that purchase. Well, a couple of months go by and we’re ready to buy the chair, butI don’t see the reward dollars on our account. So I call only to find out that “the reward dollars have expired”. Well we weren’t told they would expire. But the folks that we talked to were kind enough to put the reward dollars back on our account. So now we’re ready to buy the chair, but come to find out that the reward dollars can’t be used at the time of purchase. They have to be used with the credit card. Keep in mind C&B transitioned their credit card to a different company in the middle of all of this, which complicated things, so we had to deal with that as well. Fast forward, and now we’re making the purchase with the new credit card, but we’re told we can’t use the reward dollars at the time of purchase. We have to use it with the credit card after the fact. So I put the entire $1000 chair on their credit card. First bill comes I’m looking to apply the reward dollars, to pay the balance and I find that I can’t. Chat with Crate & Barrel and they are adamant that I cannot apply it to a credit card balance I can only use it at the time of purchase. So which is it? This is a scam. C&B is scamming their customers. I have $620 worth of“reward dollars” and a $640 balance and they will not allow me to pay it with the reward dollars. They have scammed me. Also, I can’t cancel the order now because when you buy furniture from them, it’s “custom made“ and nonrefundable. As I said, a scam. Don’t buy from C&B.

Worst shopping experience ever Good products at fair prices but nightmare to deal with the store staff and customer service. I have provided feed back thru multiple channels, nobody seems to care. Hopeless

I purchased $250.00 worth of dishes for a wedding gift and the damage was unbelievable. Customer Service handled the replacements however there was a vegetable bowl replaced 3 times and was broken each time. The problem was there was no packing. The bowl was just stuck in the box. I just can't believe that they could ship glassware with no packing. As a previous Director of Transportation I know that UPS or Fedex would not pass their shipping boxes and not pay their claims without sufficient packing. They should be embarrassed at this point.