Crate and BarrelReviews of crateandbarrel.com

I made an online order to complete the two rods I own. I saw they were being discontinued so it seemed like the perfect time. My card was charged. I waited and waited for the confirmation e-mail. It NEVER came. I had to log back in to see they cancelled my order. Perhaps because it is no longer in stock. I will never know. The one star is because they NEVER contacted me to update me. I read and liked the “mission statement” if the Founders saw this level of service, they would be appalled. Crate and Barrel continues to disappoints it guests. There is only ONE direction for this company. The same direction as Sears. Sorry guys, you loose another valuable guest.

Ordered a set of the "tulip" glasses. Opened up the box only to find that one was shattered. You would think that they would put extra cushion around glass.

Ordered staub products on black friday understanding that they were supposed to be shipped directly from the factory. My credit card was charged on 12/9 2019. No sign of the products. Have called customer service a couple of times. Although nice cannot give me an answer. Why promise and no deliver. was this done to pad sales for december? stock price padding?

I been ordering from crate and barrel for years and always been happy for my items, if the delivery is late it is not crate barrel it is the delivery company and if a item is broke which happen one time they replaced it right away, you have to understand that when you order around Christmas it is the most busy for most stores, I will always be a customer, they have some items I can not find any where else

Ordered items for a wedding registry 2 weeks before Christmas and still waiting. Not going to have on time. Their website guaranteed delivery before Christmas and then I received email stating order would arrive December 26. Not happy.

I ordered a new bed set for my grandson for his birthday and paid for in-home delivery and setup. Well, they delivered the bed and all of the necessary hardware to put it together was missing! It could not be setup...they turnaround and tell my son they will order it and have it sent to his house, but will not be able to return for about a month to put it together. Terrible service, we now have to hire someone on the outside to put it together. Never again will I buy anything from Crate and Barrel.

I had placed an order for a serving tray and some other small stuff on nov. 29th and today is dec 16th and I still have not received my stuff. It takes more than 30 minutes to talk to a customer service representative. Never ordering any thing again from here and never recommending this store to anyone else.

Service is good. Thank you Jess.