Crate and BarrelReviews of crateandbarrel.com

they dont even deserve one star. stores are closed and they are charging me 9.95 to return an 11.00 item. an hour and a half on the phone until i finally hung up. chat makes you wait then says it cant connect. worst customer service ever. I will NEVER buy from them again!!!!!!!!!!!!!!!!

I received a damaged lamp from Crate and Barrel. The online automation asks that I pay for return shipping ($20). I have been calling and emailing everyday for one week attempting to obtain a prepaid return shipping label. The call waiting callback feature has not initiated an actual callback. Yesterday I waited for four hours on hold before giving up. Further, there was no bill of sale or other packaging information included with the package. Whereas the website says you must include the packing slip when returning.

I've been on the phone for 1 hr and 15 minutes so far and still haven't reached a human being to cancel an order I placed today. No chat option, but have sent them an e-mail with no response so far. Last time I'll be dealing with C & B for anything.

Have been trying to get a hold of someone on the phone for 3 days. Sent an email and still no response. All I want to do is exchange something and can't find my order number online. Terrible customer service

I have just spent 1/2 hour on the phone and a little while later, I spent 1 hour on the phone trying to contact Crate and Barrel to order some items. I eventually gave up and will look other places for my items. I would think you could social distance your phone employees so I see no reason why they do not have a better system for ordering.

I've been trying for a few weeks to 'unsubscribe' from Crate and Barrel's marketing e-mails (in Canada), and on at least three occasions used the unsubscribe link embedded in the e-mails. I wanted to unsubscribe as they've been sending daily e-mails during the pandemic, and they've become a proverbial pain. On April 24, I contacted Customer Service online voicing my displeasure, and asking when I would be removed. I finally received a response on May 2 that I would be removed from their list 'within a week'. As of today (May 9), they still continue to send their unwanted e-mails. It's very poor customer service and pathetic distribution list maintenance, and their online 'unsubscribe' seems to be even worse. I watched a short Bloomberg interview with Neela Montgomery, their current CEO, who talks about how Customers are so important to them. From my experience, her organisation fails to deliver the goods.

Placed an order $280 plus, on April 20th. Credit card was charged on April 21st. We have received two emails from C&B. One confirming our purchase of the items one day after placing the order. (all items were showing in stock). A second email arrived 7 days later with the headline "We're almost there" and the link takes you into an order # and email input screen, once you provide the details it states "Preparing to Ship" It is now 14 days later, no further communication, a busy signal when you call their 800 number, so forget trying to talk to a live body. The link from the second email still says "Preparing to Ship". The first tenet and lesson of customer service is to "under promise and over deliver". Crate & Barrel, and their leadership must have skipped class that day. Update: We were finally able to get through on the tool free customer service line. We had leave our name and number, however several hours later a very kind customer service individual returned our call. They checked into the order, made a request to the distribution facility, and we were advised it would ship and received confirmation the next day. The items arrived today, 5-7, packed perfectly, and nothing (dishes) were damaged in shipping. Kudos to C&B customer service for calling back, being proactive in requesting our order be shipped, and to those who packed it for doing an excellent job.

I placed an order on April 18, it is now May 1 and still have not received it. But the money was deducted from my checking account at the time of the order. I have tried to track it several times and the message is always the same, "preparing your order". I only ordered 1 item. I've tried to call customer service and I keep getting the same message "higher volume than usual" and I am on hold for a very long time. How can I get in touch with them?