Crate and BarrelReviews of crateandbarrel.com

Plan to wait an hour for customer service via phone. Then plan them to have the wrong information on your order. Get your PO # and call the manufacturer yourself. Crate and Barrel hire GOOD COMPETENT HELPFUL people to manage your customer calls. I'll never order from you again.

The customer associate, her name is Ambreia, was awesome. She helped resolve a lost FedEx shipment in the most professional and helpful way. She followed up with a necessary phone call after investigating the status of my lost order. What a pleasant experience working with your customer service department.

Trying to purchase gift cards. Unable to do it online and cannot contact a sales rep on phone. Tried multiple times . No reply to emails.

Well, I ordered 5 things from them, 4 of which are the same exact thing that I wanted for Christmas gifts. They shipped late, then said stuff was delivered too early in the system they use. then when I saw on my order tracking that my second box (of course with the 4 items) was delivered I was pretty confused. I checked all over and couldn't find it, and waited the few days that they suggested to see if it "showed up." They were unresponsive, then sent a generic email saying "Well our tracking info says it WAS delivered!" How helpful. I asked for assistance and replacement of the items. Can you guess what happened? They were all out of stock of this holiday decor and "you'll get a refund." What is the point of even trying to get anything from them? It's not rhetorical. I truly don't know what the point is. Disappointing, dismissive, and like I said... USELESS.

The Geneva IL store has the WORST salespeople working for their store. I will never set foot inside again as I have already heard this from other people and today I experienced that first hand.

garbage.... I have received multiple text and emails to arrange delivery.. no clue what im talking about when I call to do it. going on 19 weeks. dont order from them.. you'll sell the house before the order arrives. no joke.

just picked up a beautiful fireplace screen in pewter. I had already read the reviews and was advised that this was very simple to assemble because it involved simply attaching the two feet at the bottom with two screws. Well, I got my lovely screen today. I went to put the two feet on with the two screws (one screw per foot) and discovered to my horror that this was one of the more complicated assemblies I have ever faced (and I put together a LOT of furniture. The problems included: (1) the holes for the screws were not circular! There was metal material in one of the screw holes which did not permit the screw to turn in the hole. I had to "ream" the hole to fit the screw. (2) One of the screws was rusted, so I had to oil it in order for it to turn in the hole (once reamed). (3) The holes for the screws were so close to the body of the screen, it was almost impossible to turn the screws into the feet. Most significantly, (4) I was not provided an Allen wrench for the holes in the screws (why weren't they just phillips head screws???). The instructions said that an Allen wrench was included, but the box with the two feet said that it only contained the two feet with two screws. No Allen wrench. Well, that's okay because I have a zillion Allen wrenches, so I assumed that this would not be a problem. Of course, not a single one fit the rather large opening. Either my Allen wrenches were too large or too small. So I ended up using a pliers to try to turn the screws. It was ridiculously difficult for two little screws. I still gave this screen a 3 rating because it really is beautiful, despite the fact that the feet are not tightly screwed in and are therefore a little bit wobbly and because of how difficult assembly turned out to be.

I ordered a lounge II sofa and chaise in 2015 for 2597.61. I’ve reached out several times to see if I can purchase covers for this sofa because it immediate started getting large lint pellets on one of the covers. Now we have only had the sofa for 4 years and one of the covers Is breaking through to the cushion. Now I’ve washed the covers following instructions through the years. We purchased this sofa with hopes it would with stand our 3 kids since it seemed sturdy And from a high end company like crate and barrel but apparently it’s not worth the money spent. We just want to buy covers for it. No one will get back to me.