CrashPlanReviews of crashplan.com

This is probably the biggest scam / most terrible product I have used in my entire 36 years of existence. I've been a customer since 2014, so paid around $1000 by now to keep my data stored... and guess what... I'VE SPENT THE LAST TWO YEARS TRYING TO RESTORE IT, ON AND OFF! Haven't used this service for two years, but they make it so extremely difficult to actually recover your data, that I keep trying to download it and it always gets stuck or some sort of error happens. Just been on tech chat with them for about 3 hours now. And we have to start all over again because of some error. Jesus Christ What the EFF!!! This is insane! DO NOT USE THIS SERVICE IT IS UTTERLY POINTLESS... YOU ARE LITERALLY THROWING AWAY YOUR MONEY. BUY AN EXTERNAL HDD AND CONTROL YOUR OWN DATA, OR USE SOME OTHER CLOUD SERVICE STAY AWAY!!!!!

They have no problem deleting all your data with zero chance of getting it back. Restores end prematurely but display as 'complete'. No one ever replies to support tickets. AVOID.

WARNING!!! THEY HAVE NO PROBLEM DELETING ALL YOUR DATA!! Guess what happens if your credit card expires or something else goes wrong with your payment? They send you ONE EMAIL saying there was a problem. If you happen to miss that email, if it gets bounced or accidentally deleted or you miss it for any reason, they don't try at all to do anything further - THEY JUST DELETE ALL YOUR BACKUPS!!! WITHOUT WARNING!! AND THE DESKTOP CLIENT *SAYS NOTHING* about any problem! So you can go for months thinking your data is safely backed up when it has been DELETED LONG AGO!!! DO NOT USE CRASHPLAN, THEY DONT GIVE A DAMN ABOUT THE DATA OF THEIR CUSTOMERS AND HAVE NO PROBLEM AT ALL JUST DELETING IT IF YOU MISS *ONE` EMAIL FOR SOME REASON!!!

AVOID AT ALL COST! Other reviews should say a lot about this company. Mine is no different. After years of storing all valuable pictures and videos of my children when they were small this stupid company decides to close my account and delete everything!

I am a customer since 2014. Backing up my data WITH the promise that my data never would not be deleted. However now I noticed that - without properly informing customers - they changed the retention model from indefinite to 90 days. So almost ALL my backup data is gone!! I cannot believe companies do this. Luckily I alway also relied on myself with a NAS. Bottom line I paid more than USD 1000 for a non-existing service. I do not recommend this company.

Dishonest company, read other reviews. Avoid.

They dumped all of us personal users and now only do businesses. They've made it IMPOSSIBLE to ever reach a person. Horrible customer service. Make everything WAY too complex to do anything on the account anymore. When you have a problem you have to submit a "ticket" which no one ever answers. Goodbye!!!!!

I've used crashplan for maybe 10 years. I stayed with them even after they dismantled personal plans and have been overpaying for a business plan. In April 2021, I got a new computer and wrote their consumer service rep for help on restoring backups. I specifically asked if the back-up would expire and I was told in no uncertain terms - no, NEVER, because that was my setting. Last week I finally got internet fast enough to handle restoration and all of the back-up data was gone. Turns out, unbeknownst to me, in October 2021, CrashPlan changed its policy and now has a 90-day retention policy. I searched my inbox for any notification of this change and couldn't find it. So, I will be switching to one of the more reasonably priced and, I hope, reliable companies that does not sweep the rug out from under the customer.