CrashchampionsReviews of crashchampions.com

Getting in a car wreck is the worst on your nerves and stress factor! I was at first apprehensive about bringing my car here or anywhere thinking it would be a total hassle and nightmare but it wasn't it was so easy, stress free and the staff and my personal guy handling my car BRUCE made it so simple, they worked around my schedule and kept me updated on everything happening to my car it was nothing short of amazing!! The work done was outstanding! I can't say enough about Crash Champions and how fantastic the service, the work, the communication received was! If you are looking for excellence without worry this is where you want to go! Thank you so much!

Worst company I have ever worked for. They have a high turnover because of lack of training, lying to employees and will cheat you out of your pay. They still owe me over $2k and refuse to pay. I was promised that if I stayed I would get my commission that I earned and I even stayed longer than I was supposed to help onboard my replacement. They also keep 5% of the techs pay to pay their shop cleanup and detail person. Just be careful and do your homework before going toe work for them.

The work they do is perfect. Car looks great and they tried there best to keep cost down there was minor hiccups but victor was quick to fix the problems and was very professional in handling the problems with no questions asked. Great company and professional staff

“BEWARE” BEWARE” BEWARE” I left my vehicle to be repaired after hitting a deer at 20 mph. Not too much damage or so I thought that’s until Crash Champions got a hold of it. I had to go out of town for business for a few weeks which turned into a good thing because my vehicle wound up being in their shop for an entire month. When I got it back and paid the $500 deductible and another $5000 my insurance took of for the repair bill there were still all kinds of issues with screws and plastic retaining clips missing everywhere they had had to remove anything in order to replace/repair SUPPOSEDLY damaged parts. I even had more scratches and a broken interior seat cover that was not that way when dropped it off. They didn’t even bother to address painting the little scratches/dents left on the hood and passenger door. The headlight they replaced doesn’t match my other one nor did they bother to take out the $100 worth of upgraded lights bulbs on the (what they claimed) to be a broken headlight which actually worked and looked completely fine. The replacement one I received does not adjust properly with the other one and even though I have taken it back twice they still are not level and don’t move sequentially. So at night the new one is still 8 inches lower and doesn’t adjust/sync properly not to mention I had to spend another $100 to replace the bulbs that were thrown away which they admitted not bothering to check for even though I told them to take them out at drop off. I also had a couple parts that had come off that needed to be reinstalled which they failed to do. The new fender was missing clips and bolts and the actual part that is riveted into the truck frame that holds the fender in place at the top. Since they decided not to replace my passenger side inner fender liners’ plastic retaining clips after either removing or breaking them all out to replace the antenna and put the new bumper cover on, this part then came loose while I was driving and my tire caught it tearing it apart. When replacing the antenna they put a 10” deep scratch on my passenger fender which is clearly not there in the pictures taken right before drop off. So needless to say I’m stuck with a mess that’s still going to cost me another few hundred to get fixed properly. Instead of just fixing these minor issues they have decided to deny everything even though I have time/date stamped photos of before/after showing these issues. I wish I could upload the photos on this site so everyone else could see them and judge for themselves “the lack there of attention” that should go into any repair. Neither I nor anyone in my immediate family nor any friends and any other relatives will ever go to Crash Chanpions again!! “BEWARE” BEWARE” BEWARE”

Staff was great, didn't take long to get my car back. simple and easy.

When this place was still called 'Service King' they were great... however THIS experience was just an exercise in frustration. I brought my car in for service on Nov 4th, and it was promised back to me on November 13th, with a cost of about $3500. Now I DO understand that estimates are 'estimates', and customers need to be a little flexible, but this was beyond acceptable... My final cost turned out to be around $4100. That's certainly not good, but what was worse is - I didn't get my car back until mid-December. It was understood when I dropped off the car that insurance wasn't covering this, and I'd have no rental. As a result, this delay severely affected my work availability and cost me about $1200-$1400 in lost wages.[I'm an industrial A/V tech and I'm required to have reliable transportation in order to accept a gig. I CAN'T rely on ride share or public transport in this industry]. Again, my job and my need for personal transportation was FULLY disclosed when I delivered the car on Nov. 4th. This also negatively affected my reputation for availability with the companies I work for. My bosses were sympathetic the first time I said "my car is out of service until Nov 13th" but, that same excuse is not accepted when I'm expected back at work starting on Nov 14th. They just don't want to hear the same excuses again. I'm seriously considering legal action...Five days after dropping my car off, the service advisor no longer was working for the company. I don't know if he was fired, or he just bailed out on a shoddy operation, and I'm sure I'll never know. It took the new advisor a long time to even touch my car (I'm guessing he was overwhelmed by more than one new assignment, but that's an optimistic guess on my part - He was VERY difficult to contact, but when I did finally talk to him, he seemed to try harder). The only ray of sunshine was the woman who answered the phone, named Lisa, who I sincerely believe did TRY to move things along for me.

We have a Crash Champion in Frisco and have never had a problem with them. They have always gotten everything done in a timely manner and have done great body work each time we had a collision or fender bender. However, we had to take our car to the one in Mckinney last time when my son was in a wreck because the Frisco one didn't do some of the work that was needed on it. At the Mckinney facility, the person who was assigned to us was rude and absolutely incompetent with his job. The manager got involved and was not much better. Absolutely terrible customer service. And when we had a problem with something not getting fully fixed, they acted like the sound was normal! We have been dealing with them since October 2023 and it is now November 2024. But I am writing this review because they got rid of the old management and we even have a new person assigned to us thank God. None of the same staff is there that we worked with directly. Now they are fabulous! We have had a couple of things come up that have been problems with the car that were related to the work done with the previous staff. The new staff are fixing the car under warranty from what the last people didn't do right. They now have excellent customer service and have stayed in communication with us every step of the way. They also don't use the same technicians they used to. What a different experience we are having with the new people there who are trying to turn things around from the last ones. I hope these people last a long time so we won't be hesitant to take our car back there when needed.

Should be a zero rating! Lies and cover ups! A simple front end repair dragged into 6 weeks of endless excuses and delays! Took my engine out to replace the cradle and they damaged my drive train. The general manager Dave refused to take responsibility and lied to my face saying that they did not have to remove any part of my engine to accomplish this! I have a voice message from his shop manager Arcturo stating that they did indeed remove engine components! I submitted this to Dave, guess what! Crickets! Bad business! Do not go there!!!!!