CrashchampionsReviews of crashchampions.com

If there was an option for 0 stars that would have been selected. I was involved in a collision on 9/19. The original estimate for my repair quoted 15 days. It has now been a total of 36 days this car has been in for repair and every time I call the branch to get an update they tell me it will be ready "tomorrow". I understand we have had two hurricanes in this area, and that slowed down the work. However, I am highly disappointed that I have to call the body shop each day to find out when my car will be completed and each day I am told "tomorrow". So, to recap, EVERY MORNING I have to top off the gas tank on a rental car in anticipation of the car being returned that day. EVERY MORNING I have to tell my boss I will be leaving early from work to pick up my car. EVERY AFTERNOON I have to call the George Road location to be told it will be ready "tomorrow" and EVERY AFTERNOON I have to call Enterprise to extend the rental one more day. This has been going on since 10/18. After a lengthy discussion with the General Manager of the George Road location yesterday morning, I received the very first call I have received (i.e., I didn't have to reach out to them) from Crash Champions in the afternoon and the General Manager assured me the car would be ready today. This morning, they reached out to the car rental place and I found out FROM ENTERPRISE RENTAL that my car will now not be ready until Tuesday next week. This is horrible customer service and I would not recommend anyone to use this location - especially if their service advisor is Jossie Rosario. They have an app that can be used to track the service repair, however that app is useless unless it is updated properly. Why does Enterprise Rental know more about my car repair than I do?

I had a great experience with the Ft Worth 733 N freeway Location. I was in town from Memphis TN. I had been trying to get that location on Covington Pike to look at my bumper they repaired recently. And everytime I was back at the same point. I called and spoke to Ceasar on Aug 2nd. He asked me bring it into the shop and they repaired it on the spot. Great Customer Service.

this company is a disaster for customers and employees. After they took over the shop i worked for many yrs the quality of the work and atmosphere in the shop did go into the gutter. Even HR is a farce. i contacted them about pay they still own me and they just ignore it.only thing they did good to me is that i retired before planned.

Crash Champions repaired my truck in 4 days! There were amazing! I was in a hit and run and had extensive damage to the side of my truck. I was told by my insurance it may take at least 10 days and they did it in 4! The truck looks great! They kept me informed daily with text updates. The staff was very helpful and kind. They even cleaned my truck! I highly recommend them!

Insurance wouldn’t pay for the repair of my car, which is obviously not this shop’s fault at all. However, my trunk was fully functional when I gave it to this shop to repair, and they are returning it unable to close. When I called them out on it, one representative apologized at least and the next made excuses claiming it never closed. I’m getting my car back in worse shape than I gave it. They never disassembled it, either. And they will not fix it. Thanks for trashing my car 👍 wish I never took it there.

I waited several weeks for an estimate appointment. When I arrived, the estimator took my car to the garage and when he returned it to me, he had missed several damages that I had to point out to him. That was my first red flag. He stated he will have the estimate ready within two days. When I returned to the shop a week later the estimate was never turned in. He basically said he had “a bad week and never got around to it”. Lost my business. Better Business Bureau gives Crash Masters an F rating. I concur.

The service I received from Crash Champions at 1934 GA-85 N, Jonesboro, GA, was exceptional. I called ahead to inquire about their services, and they assured me they could help. While they didn't boast about their performance, I was delighted with the professionalism and assistance I received from Kory, the representative, who effectively coordinated with a resistant insurance company. My car looked AMAZING upon return, truly exceeding my expectations.

I took my car in for an estimate on body work to the Culebra and Ingram shop. They took pictures and said he would send me an estimate by e-mail. I waited one week and got nothing. I went by there again and requested an estimate for the second time. The man seemed surprised and refused to print me an estimate. ''I'll send it by email'. I never heard from him again. I went with different company and they are working on getting the parts. I had work done by the 1604 Alamo Ranch location in December and they had done a great job. I guess Ingram was not interested in taking my money for a front fender repair. I will never go there again and I will not recommend them to anyone. They seemed very nonchalant and uncaring. Business must be good because the young man didn't care if they got my business or not. Miracle Body and Paint is doing my repairs now and is reasonable and professional, as well as personal.