CrashchampionsReviews of crashchampions.com

I rarely leave reviews, but my experience with Crash Champions in Bolingbrook was so disappointing that I feel obligated to share it. From start to finish, the service lacked professionalism, transparency, and basic care for my vehicle or my customer experience. What should have been a straightforward repair turned into unnecessary stress, conflicting stories, and a complete lack of accountability. Key Issues Experienced: Poor attention to detail: My car was returned with a thick white scratch in the exact area they were supposed to repair something any quality inspection should have caught. No customer service or curiosity: When my car hesitated to start and the check engine light came on immediately after pickup, the staff’s first reaction was to deny any responsibility rather than investigate or offer assistance. Improper handling of my vehicle: Dash cam footage showed my car left running for long stretches of time multiple 5-minute clips while sitting outside the building, and the engine didn’t even sound like it was running properly. Dishonesty throughout the process: - They claimed they ran diagnostics before and after repairs and that the readings were identical, this was proven false. They insisted that working on the rear light had no possible connection to the engine light, which is not accurate. - They also claimed the battery was disconnected during the repair, which contradicted their own earlier statements and dash cam footage showed no such thing. - When I mistakenly believed the rear hatchback lights weren’t working, staff insisted those lights were already broken when they received the car and said they had “evidence” sent to State Farm. The issue turned out to be my reverse lights, which were functioning meaning their adamant claims were untrue. Based on my experience, I cannot recommend Crash Champions in Bolingbrook. The combination of lack of care, lack of honesty, and lack of customer service makes it a shop I would strongly advise others to avoid.

My son hit a deer and we took our car to Crash Champions in Placerville, CA. They arranged everything with our insurance company including a rental car and getting the damaged car towed to their place. The car was done on time and looks amazing! We have used them before and would not want to use anyone else to fix our cars. A big thank you to Kevin!!!

I rate this low due to the overall experience. The car was drivable and delivered to Crash Champions of Richmond, TX 77406 on 5/28/25. Although the written inspection report indicated a total of 72.8 hours of labor for the job. There was no indication of any parts shortage delays. Even so, the job was not completed until 7/25/25 (2 Mos.). I was given 15 corrected coompletion dates. I still had to take the car back since the electronic warning light systems were indicating brake problems, check enging, air bags, etc, etc. were lite all the time. Also when I got the car back the second time there was a push-dent in the drivers door between the handle and the mirror that was not lpart of the original repair work (wrong side of car). I know it was done after I took it back to fix the electronics but didn't notice it until after they dropped the car back to my house. Although the repairs to the origional damage was acceptable, I think they had more jobs than they have repair people because their overall service is lacking.

I had a very disappointing experience with this body shop. My car went in for a front bumper repair and repaint, and the quality of the work was unacceptable. Instead of a smooth finish, the paint job came back with touch-up paint strips — something I’ve never seen on a professional repair. When I returned the car to address the issue, I was told it would be fixed in a day. Instead, I was left without my car for several days with little communication or updates. Overall, I’m extremely unsatisfied with both the workmanship and the lack of professionalism in their customer service. I cannot recommend this shop based on my experience. *****Update (car was initially dropped off 8/5/2027, and it's 8/29/2025 now): I took my car back to the shop to address the poor repair and paint job, and the experience only got worse. They held on to my car for over a week, promising I’d get it back “the next day” multiple times, but it never happened. Every time I asked for an update, I was given a new excuse. What makes it even more frustrating is that this was supposed to be a simple repaint of my bumper, but instead they started telling me it required bracket components, which makes absolutely no sense. Their explanations were inconsistent and left me feeling misled. Overall, the lack of honesty, professionalism, and quality in their work is completely unacceptable. Still waiting for the car to get done. And I wonder what excuse will be next?

I thought I was bringing my 86 F150 truck to Blakes Auto Body as I have had them work on my vehicles a few times and received excellent work and promptness. To find out that Blakes sold and is now Crash Champions of Santa Rosa Ca. location. I thought what the heck give them a try. Tom gave me an estimate then called to get an okay to start the work. I said yes. 2 weeks passed and I called to see when to bring in my truck in. Tom did not remember me telling him to go ahead and start the job. Another 2 weeks pass and again. I called because I have not heard back from Tom. I was told Tom no longer works there and Carl is taking over my repair. I talked with Carl, and he will call me and keep me posted. I did not hear from Carl, so I called a few times to see what is going on. 2 weeks later I was told Carl no longer works there and Jessica is taking over. I spoke to Jessica once and she did not seem to want to help. I called a few days later and she was transferred to another location, and I will be called when a new person was assigned to my repair. Called again a couple of weeks later and spoke to Shakur. He said we will call you so don't keep calling. 3 weeks pass and I call again and spoke with Charles. He said he will call me back in a few days when he had time to get information on my repair. He did not call me back. 1 week later I went to see the manager. He was on vacation, so I spoke with Charles again. Charles said he did not have time to look at my case and could not give me any time frame on when he could give me an update. His mannerism and lack of willingness to answer any of my simple questions was frustrating. I asked that the manager to call me when he is back from vacation. 3 days of the following week have passed, and I have not heard from the manager. If they did not want to repair my truck or don't work on older vehicles, then all they needed to do is tell me and I would have taken it to another repair shop. Today is July 16, 2025, and it's been 10 weeks since I 1st brought my truck in to be repaired. I am a patient person but 10 weeks with no communication and progress is quite sad for any company. I did take my truck to another repair shop today. The new estimate is lower than Crash Champions. I have already received a call from the new repair shop letting me know that the parts are ordered and will be in soon. I highly recommend not to waste your time bringing your vehicle to Crash Champion for repair as you may be sorry.

Not true to their word. Told me they will call me to let me know about the estimate. Never did. When they had estimate and with in a few hours I called my insurance to let them know I will rather take a check, they said they ordered the parts and disassembled the car with calling me and giving me the estimate as they promised

The estimator Van is pleasant to deal with. She is prompt in giving updates and helpful dealing with our repair. The customer support is also good. I definitely would go to this auto shop for repair. The repair cost is reasonable.

Brought my Jeep to the Arlington, WA location after an incident at a local tire shop. Crash Champions had my Jeep fixed ahead of schedule, kept me informed of the progress of the repair. They answered all my questions, patient and professional. I will recommend them to anyone who need their services.