CrashchampionsReviews of crashchampions.com

It took them over 30 days for them to fix the car. Poor communication with us. Kept saying wrong parts came in as the excuse a couple times. I do not recommend this place if insurance says to go there. One of them even lied to our insurance agent. Front bumper still had scratches on it.

Horrible body shop. Stay away! The Downey location, led by the hapless store Manager Jeffrey Magnuson, is awful. This store manager, Jeffrey Magnuson, is a worthless, unsympathetic human who doesn't care about customer service. The behavior of the associate Abraham, followed up by a lack of responsiveness, led me to drive over an hour to another Crash Champions facility in Orange County, where I did receive excellent customer service. Unfortunately, Crash Champions Downey, West is a facility you should avoid at all costs. Forewarned is forearmed!

This place is not a safe place to take your car. They skip repairs and only check what they can see in the hit area. We signed off on our vehicle without knowing the mechancal issue underneath due to accident. They owned up to missing the repair but refused to fix their mistake.

I had front end collision on my Jaguar f type. My car was towed there Jan 30. They keep claiming parts are the issue. I have tried to pull it to take it to another shop in March. They told the me it was in reassembly mode. It’s April the 1st and I still don’t have my car back. I call there and they won’t answer my call. There isnt any communication on their part. I finally had to call my insurance agency to get in contact with them. I want my car back in mint condition. This the South Philly Essington location.

I could not be more pleased. My latest visit was because I was pleased with my first visit. The Madison Hgts. MI,. group were helpful and quick. My car look

I brought my car to the Fountain Valley location for an estimate for effectively a complete repaint of my vehicle. I was told I would have an estimate within 48 hours. I have been chasing the estimate for well over two weeks. Decided to walk away and take my business elsewhere. If I have to push this hard to get an estimate on what is a pretty substantial job, I can only imagine what would happen once they start the work. The best part about it is the employee that was helping me was the manager so this goes right to the top.

Perry and his team took excellent care of my Audi A6. They kept us informed about the progress of our repairs. Very professional. Now the exciting thing is that I had them re-finish our scratched-up rims. WELL THEY LOOK LIKE NEW, BRAVO TEAM!! You want your vehicle to look like new have them take care of your wheels!! Thanks Crash Champions -

I would give a ZERO if I could. After being hit by a drunk driver, my insurance company sent my truck to Crash Champions for repair. I stopped in a week later to pick up some forgotten items, and they had not even looked at the truck yet. After four and a half months with Crash Champions, I finally got my truck back. It has new scratches on the body, and the tailgate is not only scratched up but dented in places. The interior of the cab has grease everywhere - on both driver and passenger sides. The cloth seat and console on the driver’s side are covered in grease and oil. I immediately showed the truck to a professional detailer. His response was "Wow! I doubt that grease will ever come out of the seats." The dashboard and both front doors have grease from top to bottom. Crash Champions is blaming the tow truck driver. That is an outright lie because we saw the truck sitting in the Crash Champions lot a week after it was delivered to them. I have driven diesel trucks for 20 years having had major engine work done and never had oil or grease spots in the cab. This is atrocious! But, don’t stop there! My truck has an expensive shell with nice windows over the bed. The shell has been removed several times with never a leak. (Yes, Crash Champions removed the shell to perform the body work.) Now, the rain runs right down inside the windows. To say that I am livid with this company that cannot even acknowledge their errors is an understatement. NEVER, I say NEVER use this company to repair your vehicle.