Cracker BarrelReviews of crackerbarrel.com

I recently placed a take-away order for a steak and shrimp combo with three sides, along with a buttermilk biscuit and an iced vanilla latte. Unfortunately, I was very disappointed with the service and overall experience. When I got home, I realized that the buttermilk biscuits were missing from my order and no cutlery was provided with the take-away. Additionally, the food was cold by the time I received it. I had also specifically ordered an iced vanilla latte, but it was served in a hot coffee cup. When I brought this to the server’s attention, I was told that there were no take-away cups available, which is why it was served in a hot beverage cup. This was not communicated at the time of ordering and is not an acceptable substitute for an iced drink. Overall, this experience was highly disappointing.

Thoroughly disappointed with the whole experience. I didn’t mind waiting 15 minutes for a table, we just browsed the store. From the minute we sat down it went downhill. It took 45 minutes for the food to arrive, I say food but it wasn’t the whole order. The server brought OH’s complete lukewarm food, and put a plate in front of me with a lone steak and nothing else. She said that the egg had just been put on the grill, no worries i said, it would only take a minute to fry an egg. Wrong - 10 minutes later, the eggs arrived with hash browns and the sourdough toast. I ordered toast as a lighter addition, however it was dripping in grease where they had cooked it on the grill. After a 15 minute wait for the check, I went to ask for it. Eventually got it and I went to pay. Another 5 minute queue to pay! I handed over my check (it came to $42). Cashier said that will be $59 please! I was sure it was only 42 and told him so, so he went digging in the bin for it. Eventually found the manager, who checked and said sometimes the staff give you the wrong check after adding items, but no she had added another steak. The manager actually thanked me for giving her a “teaching opportunity”. My advice - check your check! I don’t need to, I won’t be going back.

I’ve had a lot of bad experiences with Cracker Barrel over the years in regards to their food. I do however enjoy their gift shop. I ordered a few gifts online for my family. My local Cracker Barrel is awful to deal with (as are most). Well so is their online store. Item arrived unprotected. Items were missing. Tried to find a number for customer service. None exists. They have an automated chat run by AI. It was extremely difficult to find. They essentially call you a liar and “put in a ticket”. They would not give me a number for customer service but claimed someone would call me back. How is this store in business?! Bad food and poor corporate management. It will be the next one going under.

I have **never** experienced so much favoritism and discrimination in a workplace. I was previously employed by this company and was terminated because I refused to bow down to management like others did. They are terrified of her because when they upset her she decreases their hours by half or 0 the following week.I worked in retail, and the manager was extremely unprofessional, mean, and messy. She regularly shared employees’ personal business, which was completely inappropriate. I would not recommend working for this company. The retail manager discourages employees from moving up or learning new positions and constantly speaks negatively about other managers and even the general manager to her staff, which creates a toxic work environment. She denies time-off requests unless you are one of her “favorites” and shows no concern for employees’ health—only whether her shift is covered. This was by far the worst job I have ever had. I left in 2025, and I strongly caution anyone considering employment here. Please be especially careful about sending young people to work at this company, as they are likely to be bullied, overworked, and taken advantage of.

They do not know how to put condiments in a bag I asked for A1 sauce and they put it in a cup and put one drop of sauce food was cold and fries were soggy

Disappointed, I have noticed how Cracker Barrel has slowly gone downhill as far as the food goes .. everything taste instant the biscuits are a hit and Miss, I ordered grits with my eggs and it tasted like instant grits Cracker Barrel supposed to be about old-fashioned cooking not instant microwavable food ..very disappointed it’s not getting better. It’s getting worse.

Slow waiters.set 1 hour 10 min before food..out food we ordered get something else. My hamburger steak patty was hard brick. Will not go again..we go often last 3 to 4 visits getting worse.

I could say the bacon tasted bad but that would be a step up. The bacon was old and it had absolutely no taste at all. It was terrible and it looked like it had just spent hours soaking in grease. We were with a large party and I didn't want to delay everyone else's meal by arguing and sending it back. First the logo and now the food quality is going downhill fast.