Cracker Barrel Old Country Store, Inc. is an American chain of combined restaurant and gift stores with a Southern country theme.
Cracker Barrel (crackerbarrel.com) has 611 customer reviews on Five Star Index, with an average rating of 1.9 out of 5.
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611 approved reviews, newest moderated first
Jennifer Ferrero, APR, D.
My Mom ordered Christmas dinner from Cracker Barrel. The experience was outstanding from the pick-up to the heating-up. The food was delicious and got rave reviews from the whole family. The pies were excellent. We will do this again next year!
Judy
The store part was crowded with merchandise and people in line waiting to go into the restaurant. The restaurant was very loud. We had breakfast. The hash browns were called a casserole and at first bite it was tasty. However they were too rich and oily. The gravy for the biscuits was gloppy and thick and highly speckled with pepper. Spooned over a biscuit half was ok but the gravy cooled off immediately so only first bite was any good. The eggs and bacon were ok but again not very hot. However our server named Destiny is the reason for the stars I gave. She was friendly and professional.
Jimmie D.
The last few times have been s o disappointing. We arrived around 1230 in the afternoon and they were already out of fried chicken. That happened on my prior visit as well. The mashed potatoes were cold. The country fried steak was good. The salad looked to be a few packets of ingredients in a bowl for me to mix. I never got my fried okra. Servers were overwhelmed. Ours basically took our order, dropped off our food and then came back with the check. So many changes over the years people from the 90s would not recognize this place. I think it trying to be a health food store.
Laina V.
im very happy with my service at cracker barrel in gainesville i was specifically happy with my server Juanika she was super sweet and awesome will come again
Barry Jon R.
The menu keeps changing and quality control is slipping. This is presently my favorite go to place for home style comfort food and for the atmosphere. But why are you trying to push loyal diners away? Regionally, I was big fan of Bob Evans restaurants, which still holds on, but they too have lost their charm and suffer greatly for it. Same thing: revised menus, patron favorites are dropped and service has suffered. CB enjoys a unique position many other chains would enjoy and you keep messing with success. If you want sales to improve then return to where you started. Ditch the CEO with her grandiose ideas that appear part of the issue. Otherwise, I'll just look somewhere else. The hospitality business does not lack for competition and who knows, you may force me to look elsewhere and find something else I may like as well, or better.
Tracy K.
Chicken dinner only available on weekends, Rude! Just effing rude and wrong. I wont be going to Cracker Barrel anymore. It used to be my favorite restaurant. I'm done!
Tamie E.
Cracker barrel in baraboo Wisconsin. Martha was our waitress she was friendly was on spot with Everything. Food was the BEST TASTING ANYWHERE. We were 💯 Satisfied. Food TASTING like Grandma's. We loved Everything. Would give more 🌟. We will Definitely back.
K W.
I recently attended cracker barrel for birthday celebration, from the start our server was extremely forgetful, no utensils no napkins ever brought until asked numerous times drinks missing and food completely wrong I asked for breakfast special which did not come with any meats server asked if I wanted to upgrade to the mama meal which included a choice of meat which I agreed to and asked for turkey bacon when I received the food it had regular bacon not turkey I then ask the server about my turkey bacon she responds that they had none and assumed I wanted regular bacon (assumptions) I tell her I dont want the bacon and i have a different choice she says I can do ham which I replied with okay. She then comes with a small plate so that I can give her the bacon brought (i grabbed with my bare hands no utensils) she took the bacon and came back with ham. When I receive my bill I see I was charged for the bacon and additional charge for the ham yet she took the bacon and charged me for both. I asked why neither her or the manager knew. The manager at the Yuma location is a total morran and useless 😑 to say the least worse manager ever !!!!!! Stay away from the Yuma Az location, you will get lousy service!!!!