Cracker BarrelReviews of crackerbarrel.com

Cracker Barrel, Shallowford Road, Chattanooga Returned two defective pumpkin lights, and the cashier Candi gave me attitude from the start. She was rude, dismissive, and acted like I was inconveniencing her for returning items that died within a day and a half. When I asked for my original receipt back, she had already crumpled it up and thrown it away — even though I told her I had another item on it I might need to return. She had to dig through the trash to find it and was annoyed the entire time. Completely unprofessional. The manager Michael was polite and handled things correctly, but Candi's behavior left a terrible impression. Very disappointing customer service at this location.

My husband and I ordered our Thanksgiving dinner from Cracker Barrel. I am handicapped and its hard for me to get out. There were a lot of restaurants opened for Thanksgiving and never having a bad meal at CƁ I chose CB thinking it would be delicious. WRONG! The meal was absolutely awful. We don't like sweet potatoes but were not allowed to substitute. The turkey didn't have gravy and the dressìng was a small little square. Green beans were bad too. Everything was cold. Very small helpings. You could tell it was made the night before. It looked like it had been stacked. If they can't do better than this they should close for Thanksgiving? This horrible meal cost me $37. Happy Thanksgiving. I will never come back for Thanksgiving. Big mistake?

I placed a breakfast order with Cracker Barrel at 7:30 AM, with a scheduled pickup time of 7:57 AM. I arrived at 8:00 AM expecting a simple grab-and-go. Instead, I stood there repeatedly asking about my order while employees called back to the kitchen multiple times with no progress. By 8:20 AM twenty minutes past the pickup time I requested to speak with a manager. The manager finally appeared, noticeably indifferent, and offered no real apology. He said he had “just gotten in,” as though that excused the delay. At 8:27 AM, he finally returned with my order and a half-hearted apology, claiming he was only now able to get the food made. Not only was the food late, but it was also cold and missing basic items: no syrup, no butter, no utensils. After waiting nearly half an hour past my pickup time and receiving an incomplete, cold order, I left thoroughly disappointed.

The pancake was tough, cold and tasteless. It took so long for the food to prepare even though they did not have a lot customers. The waitress also messed up with my husband’s order. We will never go back again. Foods are not the same as it used to be.

I have severe allergies so I asked my waitress if I can have potatoes without the cheese? Sure it will cost you more. Ok can I trade the regular sausage for turkey sausage? Sure it will cost you more! They have nothing else on the menu I can eat besides just eggs. I am allergic to red meat and dairy. Obviously they do not care for their customers with medical difficulties. Well they better look at things differently, Alph Gal Syndrome is spreading fast especially in areas where their businesses are located!

Cracker Barrel was “the place to go” back in the day. The local stores are pitiful now. Those off of interstates are far better. The food has gone down. Service is awful and let’s not talk about wait times for food. I was at the Bradley, IL location and waited 45 minutes and still no food, nor did the server give updates. I put my jacket on and left. Before leaving, I requested to see the manager. When I told him about my displeasure he all but had a smirk on his face and said “thanks for letting me know how you feel”. No, I’m really sorry. He was a really large guy with no customer skills. When my Mom and other elder family members were alive we went to Cracker Barrel often. Everything was always fine each and every time. Here’s another business that has fallen from grace.

Eggs had cheese in them even though I requested for no cheese because of lactose intolerance. They forgot my hash browns, my friends pancakes were ice cold and hard. And the wait was unbearable. Never going to cracker barrel again.

Nasty... waited over 90 minutes for a pile crap that looked like a burning tire put out with gravy.... I wish I could put a pic on here