Cracker BarrelReviews of crackerbarrel.com

I JUST ATE MY LAST MEAL IN A Cracker Barrel! I have eaten in several different locations between Gainesville, Fla and Port Charlotte, Fla the organization seems to have a systemic training problem of wait staff personnel. ALL locations have a problem of the waitresses/waiters not acknowledging that a new customer is waiting for service. It should not take an exuberant amount of time to acknowledge them and take drink orders. Three minutes or more may not seem like much, but it is when you're waiting to be served. The portions are never the same. Even in the same restaurant! I was told by a server that this is a five star restaurant and the portions are to reflect that. Well, here again there is a systemic problem. And one last thing; set a damn dress/appearance code! My waitress tonight in Brooksville, Fla had an approximate total 12 piercings in her ears, one nose ring and a lip piercing! Cracker Barrel used to be cracker jack but not anymore. I believe a makeover is badly needed.

Mediocre food and terrible service. The waitress never refilled our drinks and when we tried to get her attention she kept walking like she didn't hear us. I understand if you're busy but at one point we saw like four employees standing around talking about the decorations on the wall.

ordered chick n dumplings from grubhub got like three pieces of chicken and two dumplings

Terrible service..Ive literally sit here over an hour since my order has been put in...and foods cold.

They have free wifi, the waitress's are nice. Order the breakfast bowl it's out of this world

We went to Cracker Barrel for early supper earlier this week. The waitress was ok but was not overly friendly. Instead of handing us our go box….she just threw it on the table and walked away. Then we went out to pay and the millennial thst was behind the counter was so bad I will talk to his manager before I will let him wait on me again. He had his hands all over the credit card machine…..he must have thought I was completely stupid. I told him we had been there many times and I knew how to use it. He denied it…but he tried to pick the top amount for me. Then st king to the script he ask how my meal was. I didn’t answer him because by this point I was sick of him. He repeated his speech again with the tone of answer me damn it!!! I don’t need this!!! I have a customer service based business and I can tell you this is not it!!!!!!!!

I had not been to cracker Barrel in sometime. However the service was awful!! We waited 30 minutes first of all to be seated which I expected. But after we were seated waited another 45 minutes to get our breakfast. Just us two. People came and went and we are still waiting! And when our breakfast did come the biscuits were as hard as a rock needed a knife to cut them. The gravy was all dried out cold and felt like I was pouring oat meal on them not gravy! The scrambled eggs were dried out cold as well. Not to mention the sausage dried out and cold the whole meal felt like it had been sitting there for a while after being cooked. Not a good experience!! Yes grant you after I did complain and I didn't have to pay. But that shouldn't happen. What ever happened to good customer service! Will never go back there again!!!!

Reserve through their webpage of which says 10 minute wait, receive a text of 10 to 15 minute wait, hostess then tells us it will be over an hour. When asked about the online and text, the reply was system is not connected with them. WHAT? Customer used Cracker Barrel webpage, and then is told system not connected with restaurant . Location is Buda, TX, and as a regular l, I have now given up on this place as this happens all the time.