cpap.comReviews of cpap.com

Freda was very helpful and pleasant. I will be returning.

I contacted cpap.ccom for support with my Philips machine. Erica provided the expected options but then when I explained my situation further, she went above and beyond to review settings and provide information I was able to use to rectify my problem (at least for the time being). She spent a great deal of time with me and made me feel appreciated as a customer and respected as an individual! This was quite possible the best customer phone support I have ever received. THANK YOU ERICA!!!

Erica G was very patient and helpful when I had a question. I appreciate her help and kindness and knowledge.

If you are buying a cpap: I would not buy from CPAP.com as once you open box you cannot return. Also, their site indicates a 15% discount which you only find out later doesn’t apply to machines. Finally, there is no obvious way to leave a new customer rating. I would also avoid buying the Somnetics Transcend 3 Auto Mini Cpap as it is just too loud I believe the reviewer’s only measure the noise at the machine itself. To get a true indication you need to actually wear a mask and measure the decibel level right near your face as the noise of the pump is conducted along the tube and exits from the exhaust vents near your nose. Not only is it around 38 dB but those 38 dB are delivered very close to your ears! - in response to cpap.com’s comments Another way to look at this is that the device is deceptively marked by the manufacturer as having a much lower decibel rating because I believe they turn it on but don’t measure it at the mask they measured at the machine. There is no way this could be found without turning the machine on. Thus the cpap.com policy of not excepting any returns once it’s been used in no way holds a company accountable for deceptively marking their devices but instead punishes us customers. If you look at cpap.com on an iPhone 11 Pro you will clearly see an offer to save now 20% off your order yet no where is it shown that this does not apply to machines. I would post a Screenshots but I see no way to attach or insert a picture

Great service

Brandy was very calm and patient when your computer systems and web servers failed on the 14th. Because of the order delay and not being processed yesterday, I am disappointed in not receiving my system today, overnight. Now I get to have crappy sleep until Monday. I can't put into words how bad my insurance company and doctor has been in this process, and this is just icing on the cake. What a racket.

After wearing c-pap masks for 20 years I had had it with ill fitting masks and masks that were made of plastic that broke! I have learned many tricks how to make masks feel more comfortable and to tweak them to help them fit better. The AMARA VIEW was recommended for me by my doctor. She knew I needed a mask that would work for me and not have problems and make marks all over my face that last 1/2 the day. I ordered the mask and had used the sizing guide to assure my new mask would be just the right fit for me. According to the sizing guide I needed a SMALL mask. IT DID NOT FIT AND I WAS UPSET AND FRUSTRATED!! I called your 800 number. Brandie T. answered my call. From the first hearing her clear and evenly paced voice, I knew this was going to be a good customer service call, and it was. She was easy to understand by not talking too fast and her words were clear. I told her the problems I was having with the nose part leaking air up into my eye, the cushion was touching the corners of my mouth and my bottom lip was covered with the bottom of the cushion! Brandy listened very carefully to my complaint. She could tell I was frustrated and needed help to get me a proper fitting mask. She recommended the MEDIUM SIZE MASK. She offered to refund my money and help to order the new correct size mask for me She made everything so easily understood as to what she would do to help me. She reassured me that c-pap.com has a 30 day guarantee on my mask purchase and she was happy to help me get the right mask. She then offered if it wasn't right to call them back again so they could help me. I told her I wanted to work with her from now on. She said calling the 800 number that I might get her or someone else on duty. She did offer that I could ask for her and if she wasn't on another call she would help me or she would call me back. Brandy, to me, is a top-notch customer service representative of your company, and I hope you also see that in her too. She's deserves recognition in her work. I should know good customer service as I've been in sales and 15 years of customer service work! It takes one to know one and Brandy is that one! Dee

Brandy was very helpful and friendly.