cpap.comReviews of cpap.com

Buyer beware cpap.com accept payment prior to letting customers know the prescriptions are required.

Brandy, the CPAP.com customer service agent, was absolutely incredible. I accidentally ordered two machines on separate orders after misreading my prescription and bought a CPAP instead of a BiPAP. Diego in online support did a great job canceling those orders quickly — excellent service there as well. But when I spoke with Brandy, she truly went above and beyond. She guided me through my options, explained what has worked well for other customers, and took the time to make sure I selected the right equipment. She even waited while I cut out the mask-sizing template so we could confirm everything would fit properly. We spent about 45 minutes on the phone reviewing my setup, and she was patient, knowledgeable, kind, and never rushed me — even through all my rambling. It's rare to find that level of care these days. I’ve been a CPAP.com customer for over a decade, and it’s service experiences like this that keep me coming back. Thank you, Brandy — and thank you CPAP.com for having such amazing people on your team. I’m looking forward to receiving my new machine and mask.

Absolutely the BEST, great pricing & Most Caring and Knowledgeable Customer Service Team out there!!! Spoke to 2 different team members on 2 different calls, Camyatta & Crystal... the honesty, patience, and sincerity are hands down the best =) I HIGHLY RECOMMEND CPAP.COM. CPAP.COM... thank you so much for being there in our time of need, Jason

I have been a CPAP user for a decade and have used CPAP.com quite a bit when the medical equipment supplier that my insurance would cover was horrible. The service through CPAP.com has always been wonderful. Recently, I wanted to try a newer mask that I hoped would end my problem needing to use my nasal mask and a chin strip. The new mask was a complete flop. I called CPAP.com and within 5 minutes of speaking with an agent, I received an email letting me know that a refund was being processed. Thank you for the GREAT customer service!

Do not use this company, they are garbage and scam artists. First, I placed an order for a mask assembly which apparently they say requires a prescription. They allowed me to place the order and charged me for it before letting me know an RX was needed. There was no prompt or any such warning. After calling to cancel they told me that if I ordered each piece al la carte they would not require an RX. What an absolute scam! Also, they add on some sort of delivery surcharge that you can remove. The item is not added to your cart, there is a little check box to waive it, but it shows up on your invoice. Adding product that needs to be removed rather than approved is an atrocious business practice. Honestly wish I could sue these scam artists who are taking advantage of people.

This company used to be awesome with fast customer support and speed. Now they seemed to have outsourced a lot of that and response times are slow. On top of that they are charging mandatory lost package insurance fees in a tiny box on the right side of your orders that I missed. When I brought this up with the CSR they said it was my fault I didn't unselect it and that I should be more careful in the future.

Illegal and scammy sales practices! I ordered supplies (mask, hose, cushion) and was… 1) charged before anything shipped 2) told days later that the order could not ship / proceed unless I gave them a prescription… of course they have a ‘prescription finder’ service for $35. Note, it is a matter of law that CPAP supplies do not require a prescription. They know this. Awaiting resolution… this should have been a simple purchase, but is made hard by manipulative and predatory practices, while I wait for supplies that I very much need. Never again using ‘The CPAP Store’. Horrible.

Terrible service. They do not answer phone calls or emails. The return policy is atroceaous as you order wrong items as there is no service. They do not accept healtcare charges, you have to fill out own paperwork. I personally cannot wait until someone takes over this market segment and cares about the customers.