cpap.comReviews of cpap.com

Charged me for NJ sales tax of $53 when NJ does not tax medical devices and refuses to refund me

They scammed me at shipping. They greedy by adding extra bogus charges and making me pay for it. I didn't find out until I got the bill. No customer service at all.

I mistakenly recycled my CPAP box and have not yet plugged in my CPAP. I was going to return it for a refund as a friend was going to let me borrow theirs. I was told I could not get a refund without the box. Because of a $1 box, I'm missing out on a $700 refund. Poor display by CPAP.com. I'll never go back to them.

Sleazy business practices- choose other vendors

cpap.com lost a customer today. I called to return a product that was not working for me in February. Was told I needed an adapter. The adapter did not work. Should have returned the entire kit then and there. After trying different masks and adapters, I am now left with $1000 of product under my desk that I cannot use, due in part to the misdirection of cpap.com's tech support. I will leave this review everywhere I can.

I have canceled all my CPAP.com subscriptions and will obtain my CPAP supplies elsewhere as they are a warehouse ‘pass through’ and no longer a sleep health service care provider. Case and point; my Resmed Airfit A30 mask cushion subscription was reported “out of stock” and would be delayed. After contacting CPAP.com customer service, I was assured that “everything was being done” to fulfill my subscription. On my own, I discover that Resmed announced a year ago (Summer 2025) that the A30 mask, and associated support, would cease in December 2025. CPAP.com ‘Customer Service’ is/was clearly not aware of this development. My A30 mask cushion subscription will NEVER be fulfilled and they are content to send automated “out of stock” responses indefinitely. A responsible “sleep health” company would have known of the A30 mask retirement (or discovered it after my inquiry) and the F40 replacement. They should have reached out a year ago and offered to transition A30 customers to the F40, with special offers to re-outfit with the new frames, cushions and head gear; thus ensuring continued subscription sales. Since actual sleep health is no longer the focus of CPAP.com, I will obtain my supplies through another warehouse supply company.

Did lots of research to make sure this company was not a scam. So I ordered the sleep test machine and used it. Emailed in the results they acknowledged that they received them. Their return email stated that a doctor would be getting in touch with me to discuss the results. That never happened! Then I keep getting emails they’re trying to tell me to order from them. I get an email today that states “it was great to talk to you today Brad”. I never spoke with anyone. I never have because I keep contacting them and telling them their website won’t show me my results or my prescription and yet… Amazingly enough… It lets me click on the ordering part and buy stuff from them.! AI says cpap.com it’s not a scam but all of my interaction with them tells me it definitely is!

Ordered supplies, kept getting letters from them that insurance company needed more documentation. After calling the found out order was sitting in warehouse waiting on tracking number. They are liars.