Hey Tracy,
Thank you so much for leaving the kind words with us today!
We are so happy you have enjoyed everything so much so far! We have worked very hard to make the best and most cozy product out there!
Thank you and please reach out if you ever need anything at all!
Stay Cozy
Ethan
CH
Cheryse
Newbie with multiple orders
I ordered a pair of pajamas first. They were roomy and soft. No complaints. Then I ordered a queen set of sheets. They are very soft. They are a bit slippery but fit well. I then ordered some shorts pajamas and they ran small. When I went online to start a return I was not going to even get back what I paid for them. They shift prices around and add in package protection. Their pricing and discounts are a bit deceptive in my opinion.
Response from Cozy EarthNov 19, 2024
Hey Cheryse,
Thank you so much for the kind words and feedback.
If you have any questions or concerns our customer support team would be happy to clear anything up, or we do have our FAQ page as well.
Thank you and stay cozy
Ethan
SE
Sarah E.
Cozy Earth makes great lounge wear
Cozy Earth makes great lounge wear and they full their orders quickly. The only bad thing about them is that they are all made in China. That said, the quality is excellent.
Response from Cozy EarthNov 19, 2024
Hey Sarah,
Thank you for the kind words and the feedback.
We appreciate your concern, but we assure you that even though all of the products are made in China, they are all made with healthy production. Our teams have put in very hard work to make sure that our production is extremely eco friendly.
Please feel free to reach out if you have any additional concerns.
Thank you and stay cozy
Ethan
RI
Ribbons
Cozy & Quality Items
I'm really pleased with all products ordered from blanket, sheets, socks, sweats, bamboo ribbed pants. Returns are super fast & easy so that's great. All products live up to the cozy name! Sheets were too thin for my cats, but the softest ever and returns are no problem! Socks are life changing! 1 thing I don't care for is the ever changing price points, sales, promos. Hard to feel that you've received the best deal.
Response from Cozy EarthNov 5, 2024
Hey Ribbons,
We are so happy that you love the products so much, and are very grateful you have left the kind reviews with us today!
We have these constant sales and promos because we want to take care of our customers and give them good deals. If you ever wonder if you have received the best deal, feel free to reach out to our customer service team.
Thank you again for the review and stay cozy
Ethan
SB
Stephanie B.
Luxury items, bad website
So far all the products have been of very high quality. I have washed them and all are very nice. Items are very pricey, so, I always wait for a discount. You can find items in stores for the same quality and price, but, I would prefer to buy online as it is easy and I do like the product. There are always discounts and their membership is good if you can figure it all out. Its the website that I would give a one star to. You can use complimentary "monies" on some things but then not on others and discounts on some and not on others. I have almost given up several times and stopped using them but once you get a discount to work, its a good deal. If you call or email them they are very quick to say to call and they can do the invoice for you. I want to order what I want when I want with all transparency. There are always "deals" and sometimes I put an item in the cart, wait a day and the price has changed, or if you have more than one item, some discounts and monies work for it and some don't. Very very frustrating. Don't bother trying to order on Shop. Thats a nightmare. And don't bother trying to become an Ambassador (you get emails after every purchase about that one) its impossible. If they just had one price all the time it would be soooooo much easier. I don't know what kind of marketing techniques they use, but, for a consumer very confusing. I will continue to use my membership for the year, but, after that, I will probably move on. I am hoping to buy most of my Christmas items for people this year through Cozy Earth because they are a luxury item. It will be dicey to see when a sale happens or not and whats final sale and not and what codes will work or not.
Response from Cozy EarthOct 24, 2024
Hey Stephanie,
Thank you so much for leaving the feedback with us today!
We aim to have the clearest information when it comes to our sales and discounts, so we really appreciate it. We will aim to make communication better on our part. We want your Cozy Earth experience to be as smooth as possible.
I will make sure to get this to the right team, but as always please reach out if you have any issues.
Thank you and stay cozy.
Ethan
BR
Brianna
Product quality is hit or miss aside from the 100% Silk Pillow & Comforter
Product quality is hit or miss here. Both the sheet and the pillowcases in the Bamboo Sheet Set ripped at the seams within 6 months; I'll never buy those again. The Waffle Bath Towels were perfectly fine, albeit a bit scratchy. I more recently purchased the Nantucket Bath Towels, which are incredibly soft, quick drying, and have held up nicely in the few weeks I've had them.
The best products I've bought from Cozy Earth (and nearly any retailer) are without doubt the Silk Pillow and the 100% Silk Comforter with extra fill. These are incredibly high-quality products made with premium materials that function exactly as intended. I have insomnia, nerve pain, and several other challenges impeding deep sleep — and after 10+ years and thousands of dollars spent on trial and error, I've finally hit the jackpot. In my experience, the pillow supports the neck and neutral spinal alignment better than any cervical, down, synthetic fill, or other pillow I've tried. I'll use it as a standalone pillow or supplement it with another depending on my acute needs at the time. The temperature regulation and coziness of the comforter are truly unmatched. I purchased Linen Bamboo Duvet Cover as well and, combined, they are an absolute dream. My sleep improved dramatically the first night I used these 3 products and has remained highest quality since. They're absolutely worth the high price if you can afford it.
Response from Cozy EarthOct 16, 2024
Hi Brianna!
Thank you for the feedback on the Bamboo Sheet Set and on our silk bedding products! We hope that you have reach out to our support to take advantage of our 10 Year Warranty for the sheets! We would be happy to replace them.
As for the silk products, we are so happy that your sleeping has improved!! We are grateful for your loyalty to Cozy Earth and hope that we will be able to continue to provide you products that enhance your sleep!
Stay Cozy,
Ashlyn
SB
Sarah B.
Nice sheets except when you wash them...
I like the feel of the sheets and the versatility of them. I often go to bed hot, but as the temperature drops, I tend to freeze. With these sheets, I find that I don't overheat or freeze like with others. The only problem I've come across is when I washed them for the first time. I followed the instructions on the packaging, but there were a ton of pieces of fabric all over the sheets after being washed.
Response from Cozy EarthOct 16, 2024
Hi Sarah,
Thank you for your feedback! It sounds like what you are experiencing on the sheets is pilling. If this is the case, please reach out to [email protected] and they will be happy to help you in submitting a warranty for your sheets!
Stay Cozy,
Ashlyn
DH
Deni H.
So far.....
So far I'm happy with the arrival of the sheets, seem to have washed well. Slightly annoyed with daily, sometimes twice daily email and text notifications/promotions. Why are reviews requested before I receive a product or even have time to use it?
Response from Cozy EarthOct 16, 2024
Hi Deni,
Thank you for your feedback on our texts and emails! We have great deals and new arrivals that drop daily - thus the email and text notifications. If you would like to stop these notifications, please reply to the texts with "STOP" and you will be unsubscribed. If you would like to unsubscribe from emails, scroll to the bottom of one of our emails and click on "UNSUBSCRIBE". This should help with any issues you are encountering!
Stay Cozy,
Ashlyn