Cozy EarthReviews of cozyearth.com

In the past I have purchased Cozy Earth sheets that are made from 100% viscose from bamboo and they are wonderful. These sheets are a mix of 70% viscose and 30% linen, and they are rough in comparison. Unfortunately, I didn’t realize it was a final sale until I went to return them. Live and learn I guess. I’m going to donate them, hopefully someone will like them.

It’s very strange but the top sheet seems to be extra wide. I have another set of the same sheets that don’t have this issue, which lets me know it was a mistake and not the sizing of the set. It’s disappointing to spend so much on sheets and have an issue like this

I wanted to love these. They are soft and comfortable. However, after only one wear and a delicate wash/hang dry, there is a snag in the material and one of the side seams is pulling out. I am truly disappointed in the quality of these, especially at this price point.

Hidden fees. Cozy Earth has several hidden fees that they don't make very clear upfront. Firstly, they charge a "shipping protection" fee. Technically, you can opt out of this, but it's a bit confusing to do so and they send up a ton of warning messages (including a text message). I'm not sure why this fee is necessary when most shipping companies cover the cost of lost packages these days. It feels like a scam given how hard the company is pushing it. Additionally, if you want to return anything, they say it's "free returns", but they charge a ~$12 return handling fee. I didn't realize this until I went to return something because it didn't fit and was very disappointed. Most retailers that sell clothing at this price point (especially maternity clothing) don't charge this type of fee when you return something. This experience left me overall very disappointed.

(These orders were made in April & May of 2023. I know it's a year ago, but I thought you should know.) We bought a set of sheets, and a comforter. It was a great deal from GMA Steals & Deals. The sheets pilled right away, after a washing or two. Those little 'piles' were rough to the touch! We got rid of the sheets, we were that disappointed! The comforter came rolled up, so when unrolled it was very wrinkled. I contacted customer service to see if there was something I could do to un-wrinkle them. (I did spray it lightly with water and even tried a cool iron, to no avail.) Customer Service said after a FEW washings the wrinkles will get better (!?) I wasn't going to wash it multiple times, while brand new, to see if the wrinkles came out. So then I bought a duvet cover w/sham pillow cases, thinking I could cover the wrinkles. I washed the duvet a few times, as that came wrinkled too, but I wasn't happy with the look of the duvet: A bit messy looking for my taste. So, sorry to say, we were very disappointed with our purchases. The color selection was nice, but will not buy again.

Their Customer Support team leaves a lot to be desired. I don't know if they are understaffed or just don't have the IT infrastructure (i.e., adequate email?) to handle the number of claims. Followed up to an email they sent me regarding a warranty claim three separate times, with no response. Proceeded to use the Chat functionality and wait for 20 minutes for someone to get on and tell me they never received the emails and to resend the email (which does not make a lot of sense if the issue is not receiving emails in the first place). I proceeded to send them a screenshot of my sent emails and asked them to check in with their IT group as it seems to be a CozyEarth problem, not a customer problem. Still no response... On a related note, this will be third duvet cover we've gone through in just as many years as each have ripped in the washing process, even after following the Cozy Earth washing instructions. We have other brands of cotton duvets on our other beds that have lasted for years without issue.

We took a chance on the linen blend sheet set. They were on final sale and now that I have them, I suspect as to why. The quality of the sewing and construction is terrific. Our problem is the softness of the fabric. We have washed them four times and they still have a roughness that makes our sleep less than ideal. The set has softened after washing some, but not sure they will achieve the softness desired. Our parents have the bamboo sheets and love them. Having slept on them during a recent visit, they are great sheets. In hindsight, we should have purchased that product instead. The linen blend is a bust. Invest in the bamboo sheets.

Placed an order with overnight shipping for Christmas presents. Bought sheets and a few items from CE because it was before the cutoff date to arrive with standard shipping 12/21. But my order still hasn't shipped. Ordered and paid for ovwrnight air shipping. No alerts rhat its not shipping etc. So now empty boxes for Christmas...? Ridiculous.