Lindsay R.
The sheets came in (super soft and we…
The sheets came in (super soft and we sized up bc we have a queen bed but with a 4” topper) and the king size fits great. There were some stretch or defects in a few places so I reached out to see what options I had - I threw away the return bag so I wasn’t sure if returning was an option. The person I spoke with said there’s a 10 year warranty, I could submit the pictures & info to see if it qualifies for a replacement and in less than 24 hours I got confirmation it did! They sent the replacement for the components of my order & I received them like, a week maybe 10 days later (12/10 for customer service & response time). We live in the tropics with no AC, we’ve used other brands of “cooling sheets” but these ones are soooo much more effective and softer and I think we’ll be ordering another set (maybe some more from the catalogue) in the near future. I was a little hesitant because of the price but with the refund and/or warranty options it’s kind of a no brainer for us. So glad we went with cozy earth & for real, the customer service woman that helped us deserves a raise or promotion… thank you!!!
Response from Cozy EarthOct 16, 2024
Hi Lindsay! Thank you for your fantastic review! We're so glad to hear that the king-size sheets fit perfectly and that you find them super soft and effective in the tropical heat. It’s wonderful that our customer service team could assist you promptly with the warranty process, and we appreciate your kind words about their support. We’re thrilled that you’re considering ordering another set and exploring more of our catalog! Your satisfaction means a lot to us, and we’re happy that the quality and warranty options made your decision easier. Thank you for choosing Cozy Earth, and we look forward to serving you again soon! Stay Cozy, Ashlyn