Cozy EarthCozy Earth is listed under Decoration & Interior.
Cozy Earth (cozyearth.com) has 2,388 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Moyomo
Jazzilou went above and beyond to help me. Thank you!
Response from Cozy EarthOct 20, 2026
Hi, Moyomo, thanks for leaving this review! We're so glad our team went above and beyond for you, and we'll make sure they hear your kind words. We appreciate you!
Debbie P.
Joannabelle provided excellent customer service! My issue was resolved quickly and smoothly, and I couldn’t be happier with the experience. It’s refreshing to receive such prompt, attentive service. This is exactly the kind of customer care that builds trust and loyalty. I’m a very happy customer and will gladly continue doing business with Cozy Earth!
Response from Cozy EarthOct 20, 2026
Hi, Debbie, thanks for leaving this review! It's great to hear our team sorted out your issue quickly and smoothly. We're thrilled you'll keep shopping with Cozy Earth and look forward to taking care of you again. We appreciate you!
Theresa K.
Jannet was very helpful and resolved my issue quickly!
Response from Cozy EarthOct 20, 2026
Hi, Theresa, thanks for leaving this review! We're glad our team was able to resolve your issue so quickly. Helping you is what we're here for. We appreciate you!
Steve S.
While I as a customer have a busy schedule, the customer service at Cozy Earth is punctual, attentive, and most professional. They have followed up on my inquiries and been most respectful of my time, concerns, and resolving any issues in a satisfactory and amicable manner. I find dealing with A.I. can sometimes not be ideal but by simply requesting a human customer service representative, Cozy Earth not only willingly accommodates but their customer service team really cares and resolves to find an acceptable resolution of any and all issues.
Response from Cozy EarthOct 20, 2026
Hi, Steve, thanks for leaving this review! Your time matters, and we're glad our team was prompt, attentive and easy to reach whenever you wanted a real person. Thank you for noticing how much our team cares. We appreciate you!
Jaliene J.
Calling customer service and getting a live person was really easy, then when I explained my situation, Andres was more than willing to help me and immediately sent an email for me to respond to with pictures of the damage duvet. The whole process was very easy and I’m excited to receive my replacement!
Response from Cozy EarthOct 20, 2026
Hi, Jaliene, thanks for leaving this review! We're sorry your duvet arrived damaged, but glad our team made the replacement process easy. We hope you love your new duvet when it arrives. We appreciate you!
Chareese M.
I was accidentally charged for shipping when I qualified for free shipping. reached out to customer support. They fixed the problem and refunded my money within minutes! Great customer service!!
Response from Cozy EarthOct 20, 2026
Hi, Chareese, thanks for leaving this review! We're sorry about the shipping charge mix-up, and we're glad our team refunded it within minutes. Thanks for letting us know about your experience. We appreciate you!
Bruna F.
Best customer service experience I have had in a long time.
Response from Cozy EarthOct 15, 2026
Hi, Bruna! Thank you for the kind words. Hearing that this was your best customer service experience in a long time means a lot to our team, and we'll be sure to pass it along. We appreciate you!
Andrea
Very positive experience! Addressed my issue right away and was very professional and kind. Best customer service!
Response from Cozy EarthOct 15, 2026
Hi, Andrea! We're so glad we could fix your issue quickly. Being professional and kind is what we aim for every time, and we're thrilled it came through for you. We appreciate you!
