Cozy EarthReviews of cozyearth.com

Update: Ethan successfully refunded me. Thanks Ethan, I appreciate the help. This experience means I won't ever purchase anything from Cozy Earth again, but I'm glad this frustrating issue has been resolved. My return experience with Cozy Earth has been horrible from start to finish. I ordered a set of pajamas and unfortunately found that they were uncomfortable; the waistband is really wide and inflexible. Cozy Earth charges an $11.99 return fee, but exchanges are free. Instead of returning the set I decided to exchange the bottoms for one size larger in the hopes that would help. It did not, so I decided to eat the $11.99 return fee and return the set. I got in touch with Cozy Earth's customer support team to request that they issue a return label. Instead of issuing one label, they issued two. Both labels had an $11.99 return fee attached to them, making the total they intended to deduct from my return $24. Thinking this must be a mistake, I wrote to their customer support team again. They confirmed that it was not a mistake. After I requested that they explain why I should I pay two return fees for a single order, they agreed to waive one of the fees. It's really irritating that I had to fight with them to be treated fairly, but ok. I returned the set. I received a notification that I had been refunded a few days later. Instead of the refund I was expecting, I was refunded only for the bottom piece of the set. Confused, I emailed Cozy Earth's support team again. They stated that I had not returned the top. I did return the top, it was in the same package as the bottoms they confirmed they received. They stated that I needed to submit both return labels they issued in order to receive a refund for both pieces in the set. I did, both labels were included in the package I shipped to them. They stated that they would investigate this and get back to me within a week. It's now been two weeks, I have emailed them repeatedly, and I'm being ignored by their team. My last email was four days ago and I still haven't received a response. I'm going to have to open a dispute with my credit card company and explain all of this to them to get my money back, further wasting time and effort on what should be a very easy process for any ecommerce company. This has been the most frustrating return process I've ever been part of, and I shop online regularly. I hope others learn from my horrible experience and stay far away from Cozy Earth.

I bought the t-shirt and liked how the length was. It was short enough not to rest on my butt. It seemed soft enough but for the price I paid, like $40 ish (after the discount) It was $60 before the discount. I was even going to buy a second one till I saw it was made in China. Something that expensive should be made in the US not in China.

Not satisfied with quality I ordered a waffle robe and let me tell you, the tag says made in China, and even though the material feels nice, it’s quite heavy and the threads come out very easily. I almost want my money back, not worth 100s of dollars for a robe made in china, I could have gotten a similar one just from amazon for a fraction of the price.

I bought 2 Queen bamboo sheet sets a year or so ago in the summer. The first night we slept with them, I could definitely feel a cooling effect. I was even worried they would make us feel too cold in the winter, but that was not a problem. I overall love the feel of these sheets. What I hate are: Trying to fold them. They have so much "give" in them that there are always wrinkles and the edges won't stay matched up as I fold. My pillows don't slip inside the pillowcases - it's like the cases aren't slippery enough. The top sheet doesn't glide over the bottom sheet so pulling it up as I make the bed is a struggle. Overall, I would not purchase these again.

I ordered the 100 mulberry silk pajama top and shorts on final sale because i thought cozy earth was a brand i could trust for top quality. i was very disappointed on the quality - feels like cheap satin and is made in china. stuck with product now since a final sale.

I wanted to try Cozy Earth sleepwear for a long time and decided to finally take the plunge. I wish I hadn’t. I had read about issues customers had — with orders, returns, getting refunded, and quality — on Trust Pilot as well as Reddit. I put one nightshirt in my cart. It had free shipping (over a certain amount) but then prompted me to purchase “shipping protection” for my order at an additional cost $4.38. I find it really odd that a company basically is telling you they will offer ZERO help with a lost package or replacement unless you AS THE CUSTOMER foot the bill for this “protection”. This is part of doing business. I find it really unfair of this company that, according to online records, has revenue of around 15 million a year. I can see why since they gouge their customers for fees that shouldn’t be footed by customers. I added this “protection” because of the nightmares I had read about online of customers not being helped with issues with orders. I did not notice however that when I added a second nightshirt to my order they automatically changed the “shipping protection” fee from 4.38 to 8.14 even though they shipped in one plastic shipping bag. Ugh…. Next, I needed to return these nightshirts. I was told there would be a “one time” fee of 11.99. But the total amount deducted from my refund was not the “shipping protection” at 8.14 plus the “one time” fee of 11.99. They deducted $26.15. Yes, 26.15. I was charged an additional 6.02. When I tried to contact customer service what they said in response didn’t explain what all these fees are. It’s not worth arguing with people who won’t even take out a calculator and actually add things up. This $26.15 is far too much for trying on two nightshirts. This company is a mess. I didn’t like the product, but I know a lot of people do. My suggestion to anyone interested in purchasing Cozy Earth is to find a department store that stocks their products and buy through them. I, personally, would have no desire to ever deal with this company again. Edit: responding to CE, there will not be future experiences. There is no explanation whatsoever for the additional fees. Just to say “sorry we disappointed you”, and not even address the addition $6 is disingenuous. The responses to me directly from CE through email (prior to writing this review) were also disingenuous. They threw out vague explanations like “taxes on shipping”. Well…that’s some “tax”. There is not one state that charges that in sales tax. Making it clear to CE this was NOT “just” the doubled “shipping protection” fee OR the 11.99 return fee. Nobody from this company can be bothered addressing anything

I am not sure that the reviews on here are real. It’s true they start off soft, but after a couple washings, they start piling. They give you 100 days for return's so if they start piling I would just return them knowing what I now know. Do not buy these sheets. It’s too late for me to get my money back and I can spend all my time filing claims with them to get a replacement and the same thing happens. Very poor quality.

I ordered a pajama set and they sent a top and bottom that did not match. When they tried to make it better by sending me a new one they sent me 2 tops. Returning all 4 pieces. 4 stars for the customer service, 2 stars overall.