Ordered the bamboo linen duvet cover after hearing and reading how soft cozy earth was. I was disappointed that the style I ordered was not silky smooth and soft on my skin in fact a bit scratchy especially on my face. It was on final sale so unfortunately cannot return. Probably won’t buy again from this company.
Response from Cozy EarthOct 16, 2024
Hi Jenny,
Thank you for your feedback on the Bamboo Linen Duvet Cover. It appears that you have ordered the Linen instead of our regular Bamboo Duvet Cover - these products are very different. The regular Bamboo Duvet Cover is the silky smooth that you are referring to, our linen is more textured and rough. We apologize that there was confusion between the products when ordering!
Stay Cozy,
Ashlyn
KE
Kirstin E.
Comfy sheets but questionable quality for price
The sheets are really comfy. I’ve bought 2 sets now. However, I have to question the quality as one flat sheet’s seam split within the first 2 months of purchasing. This is really disappointing given the price for such low quality seam work. Sheets from Target and Walmart have held up better than these.
It’s been 2 months, and I’m still waiting for a final resolution from customer service.
Ultimately the sheets are worth it if you don’t find yourself with the misfortune of a dud sheet/ in need of customer service help. Hoping my sheet set was a one off fluke.
Response from Cozy EarthOct 7, 2024
Hey Kristin!
We are grateful for the review that you have left us today!
I assure you that splits or tears in our sheets are uncommon. I also assure you it is uncommon that resolving this issue takes a long time.
Please reach out to [email protected] and I would love to help you out.
Thank you and stay cozy
Ethan
LI
Lindsey
Super soft, but…
I purchased the eye mask because I knew the fabric would be ridiculously soft, which it is. I wish it were a little bit wider, because if it shifts even a tiny bit, it lets light in. The mask, on my head shifts quite a bit because I’m a side sleeper. Also, the band is a little big…wish it were smaller/tighter.
Response from Cozy EarthSep 25, 2024
Hi Lindsey,
Thank you for your review and feedback of the sleep mask. We appreciate your insights on how we can improve our product. We will pass this information along to our product team. Thank you for being a great customer!
Stay Cozy,
Ashlyn
DI
Diane
Full sheets are too wide.
I purchased a full set and the top sheet is way too wide. I do not tuck my sheet in on the side and it hangs way below my quilt. It also is very long which I like as I tuck my sheet in on the bottom and like the extra length. I love the sheets but will need to return them.
Response from Cozy EarthSep 19, 2024
Hi Diane,
Thank you for your feedback on the sizing of the top sheet! We make our sheets with a little bit more fabric to help those who have deeper mattresses. We understand that this may not be the case for everyone, but hope this adds clarification. We hope that you will try other products in the future!
Stay Cozy,
Ashlyn
JI
Jill
Cal King Sheet
The sheet is very soft but so very thin. It does not take away the heat like I thought it would. Very disappointing for such an expensive sheet. That is all I ordered.
Response from Cozy EarthAug 20, 2024
Hi Jill,
Thank you for your feedback and review of the sheet set! We appreciate your insights. The bamboo fabric does not 'take away' heat, rather, it regulates the temperature. If the product is used with any down or cotton comforter, the temperature regulation will not be noticeable. We apologize for this misunderstanding. If you need assistance with exchanging the product, please reach out to [email protected].
Stay Cozy,
Ashlyn
KI
Kimberly
Several holes washed twice or max three times
I didn’t want to write a review until I heard from the company. However, I’ve reached out twice now to get their attention to the fact of a king size sheet set I bought. I bought around $1,000 worth of items based off what some friends experienced and am very disappointed for it to be over a week since the 1st time I connected to the company via email with pictures of holes, so many after the second wash of the sheet set. I then was contacted via text to buy more and explained my issue to the person who texted me and why I wouldn’t buy anything as I was waiting her back from the company on what they’ll do. The person explained they connected with that division of the company and they’ll be reached out to fix the issue. It’s now been too many days since that text communication and crickets. I don’t have time or energy to keep trying to reach out for a sheet set that once washed twice, maybe three times at most washed…. received not one, not two, not three, not four, but so many holes I’m floored at the quality being so cheap. I’ve so far after almost a month had no issues with the other items, but wonder how long they’ll last? I’ll write another review if this gets resolved, but it shouldn’t take an customer more than once connecting to a company with an issue and waiting for more than at least a week maybe two since I initially made them aware there was an issue.
Okay, I wanted to edit my review because I definitely was heard immediately and appreciate it. I haven’t put the new bedsheet on yet. However, I’m quite appreciative that I received the new bed sheet pretty quickly. I actually may have messed-up when I was asking for help as well originally. I’ll continue to edit this post after I put on the new fitted king white bed sheet today. I received the replacement one within a week. I’m just changing bedding today. To be continued and increasing their stars to three now from one.
Response from Cozy EarthAug 19, 2024
Hi Kimberly,
We appreciate your feedback regarding your sheet set. All of our products are delicately handcrafted, which occasionally results in defective items, thus our reason for our 10-year warranty. Our warranty team processes the warranty claims in the order that they receive them, so rest assured they are working to replace your sheets. In the meantime, please email me at [email protected] with your order number and I will update you on the status.
Stay Cozy,
Ashlyn
JJ
JJCF
good and bad
Bought quite a few things in the last few weeks. Too early to tell if the quality will hold over time. Linen bamboo covers and sheets seems okay but let’s wait and see.
The Nantucket bath sheet won’t be lasting long I’m afraid. Shocking to see that items sold 130$ for 2 don’t even include the small piece of string allowing to hang it on a hook. The weight of the bath sheet on a hook does damage de fabric.
Response from Cozy EarthAug 9, 2024
Hi JJCF,
We appreciate your thoughts and feedback regarding our products. We pride ourselves in having the top quality products and thus have a wonderful 10 year warranty policy. If you do run into issues with the products, please contact our support team.
Stay Cozy,
Ashlyn
LL
Lady Lydia D.
I ordered and received one waffle weave…
I ordered and received one waffle weave top and two pair of pants. I was impressed with the quality and fit. However I ordered and expected bamboo fabric. These feel plastic (polyester) and will not let my skin breathe. I usually look for cotton or linen for summer. I wanted so much for this fabric to feel like breathable bamboo that I have purchased in the past. Upon arrival, the tag said 30% polyester. These pants will be useful in the winter.
Response from Cozy EarthApr 17, 2024
Hey Lydia,
I'm sorry to hear that the fabric wasn't working the best and also wasn't super breathable. That for sure is not pleasant, especially with the summer coming up so soon.
I appreciate the feedback and just wanted to let you know, feel free to email me at [email protected] about this issue and I would love to see what I can do for you.
If you are completely unsatisfied, we do have a 100 day refund window we offer on our products for your money back.
Thank you again for the feedback.
Ethan - Daily Operations
Cozy Earth