Cozy EarthReviews of cozyearth.com

I went to their website, I had to spin a wheel and they gave me $50 off my first order over $100. They took my email address and cell number and gave me a code that did not work. After dealing with their offshore customer service people, I was told the purchase had to be $100 before taxes, shipping and after the discount. In the 45 minutes since I have given them my private data I have received 5 text messages.

BUYER BEWARE! DO NOT PURCHASE ANYTHING FROM THIS COMPANY! I purchased a set of limited edition king size sheets (Ebony Stripe) on 11/13/25. I followed their care instructions. On 2/5/26 (not even 3 months) I contacted Cozy Earth because one of the corner pockets had a substantial tear. They accepted my claim and stated it would take 1 to 2 weeks to receive the new sheet. Imagine when on 2/28/26 I received a notice that the claim was denied due to it being out of stock. So I contacted them again and was told to sign up for the "Notify Me" list, which I did. On 3/4/26 the sheet was available on line but I was not notified. When I contacted them, they said that it was no longer available and offered me a different color. Why would I want a plain fitted sheet with a striped top sheet and pillowcases? I have periodically checked and the king sheet is available online, including today which is 5/10/26, and still I've heard nothing. I wish that I would have just returned the sheets for a refund since it was under 90 days.

I ORDERED THE STRIPPED NAVY BLUE QUEEN SHEETS AND WAS EXCITED TO GET THEM. WHEN I WENT TO PUT THEM ON THE BED WHEN I OPENED THEM I FOUND THEY WERE SOLID PACIFIC BLUE. THEY ONLY THING STRIPPED WAS THE CLOTH BAG THEY COME IN! I FEEL THIS BUSINESS PRACTICE IS VERY DECEITFUL! DO BETTER COZY EARTH!

Ridiculous. Received $300+sheets in cheap plastic packaging that surprised me given the price, and the sheets themselves were SO shoddy that I'd have returned them if I paid $40 on Amazon - threads hanging in multiple places, seams coming apart, creases sewn in. To return online says 3% of cost or 11.99 shipping will be charged. No way, Called customer service (literally within an hour of receiving the package), they told me to file a "warranty claim." So I did and sent pictures CLEARLY SHOWING the issues. ten minutes later I get an email saying my "claim" is denied (??) w/a message that says "just pull the threads out, it's normal." WHAT???? So I send an email to customer service demanding either a replacement or my money back. I'm told that I need to send the sheets I received in for "inspection" which will take "7-14 business days" and then will be "processed"to be eligible for a replacement. .. in total, about month later. OMG, I just asked for a refund, I don't trust this place. Same process... And then I might get a refund if the sheets pass "inspection". ARE YOU KIDDING ME?? What are you "inspecting" with a return poor quality product? "Inspect" your product before shipping it! If I could add the photos of the sheets I received here, I would, because this is unreal, so absurd. i'm floored that they can get away with this. This place is a SCAM.

SCAM!! Avoid. They do not honor their return policy. First of all I ordered 12 towels and they only sent me 8 and after going back-and-forth with them several times on email, they will not honor the fact that they did not send me these towels. They claimed that they have proof that they sent all of the towels, but they would not provide me with any type of proof. Shady. So then I tried to file to return the towels that I did receive, and it says “these are in eligible for return.” I’m totally within the time. To return, their policy states that you can return towels even after they’ve been used which these have not, and they said nothing about being final sale when I purchased them.

As a first time customer, I just discovered their ridiculous return policy, 11% even on clothing items!!! As a regular online shopper, I have not encountered any company who does that. How do they expect people to purchase clothing from them online? I will never purchase from them again and neither will I purchase any bedding no matter how nice they are because their customer service is absolutely not customer friendly.

Worse Company Ever !! Three sets of sheets and each set pilled awful!! They try to suck you in with warranty and tell you to discard sheets! After 3 times I wanted my money back I washed sheets donated two sets and sent set back for refund still waiting two weeks later ! Do yourself a favor if do order anything, Correspond through email for proof because they all tell you different things on phone and most I spoke to were Rude!! I have cotton sheets that I can’t use but were my daughters from College!! 10 years and no Pills !! Again do you’re own research but be ware !!

STAY AWAY! I ordered a king sheet set with 2 extra pillow cases December 2025 for over $325. When I received the product one of the pillow cases had a giant hole. I filled out the claim online and sent back the pillow case as instructed. It took over 8 weeks and me having to follow up twice to finally have the replacement shipped. Once received I inspected for holes and it looked good so threw out the packaging. Few weeks later and I’m noticing the new pillow cases are a very different shade of gray. I sent in pictures to customer service and they asked for pictures of the packaging which I clearly don’t have. Then they told me they couldn’t do anything for me but that they’re here for me (LOL okkkk…) so I paid for a product, received a damaged product only to be replaced with an incorrect replacement and I’m just supposed to accept that?! Stay away and purchase quality sheets from anywhere else!