Cozy EarthCozy Earth is listed under Decoration & Interior.
Cozy Earth (cozyearth.com) has 2,388 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Beth
Bought the bamboo pajamas in tall. Nice fabric and think I will keep - still deciding. Horrible waist band on the pants - very uncomfortable especially since there are so many comfortable waist options these days. Very poor design.
Mona
The fabric is nice. It was a final sale and I only bought because I thought the cut was the same as their pajama pants (that I love). They're way too tight and now I'm stuck with pants that I can't wear. For reference the pajama pants are medium, so I bought this in medium as well. I needed a large.
Cynthia P.
My item has been lost in the UPS system. Have tried to resolve it. I purchased the package protection and hope it will be honored to receive my blanket. There is always hope.
Response from Cozy EarthDec 9, 2024
Hey Cynthia, Thank you for reaching out, and I am sorry you have had this experience so far. With that package protection our team will be more than happy to help, and reship a package to you. There is hope for you to receive your package. Thank you and please reach out if you need anything else at all. Ethan
Lynn Coffelt M.
Disappointing customer service. Purchased top and joggers as a gift. Tap was much smaller than expected, and when tried to exchange, they were unwilling to exchange. Very disappointing! Cannot recommend purchasing if it’s in advance for a gift or holiday.
Response from Cozy EarthNov 28, 2024
Hey Lynn, Thank you for leaving this feedback. I am sorry you have had this experience with our customer service team. If you would like to reach out to [email protected] I would be more than happy to look into this for you. Thank you again and stay cozy Ethan
Nell R.
Sizing is really off for me. I kept them but they are uncomfortable. I got an XS and the top fits well/ comfortably oversized for sleep. The pants are somehow both too long and too tight. I wear a size 26 waist for reference, but the waistband really cuts into me.
Response from Cozy EarthNov 28, 2024
Hey Neil, I am sorry to hear that you have had sizing issues. I will get this over to the product team so they are aware that there have been issues that they can fix. We treat all of our feedback very seriously, so thank you again. Feel free to reach out if you need anything else at all. Thank you and stay cozy Ethan
Ashley
Bought the pajamas set, bought a small in 'tall' since I generally am too tall for most regular sizes and usually have to size up to medium for pant length. These pants were insanely long, even for comfy around the house pants, so I had to return them. I am 5'8", I wouldn't recommend the tall unless you are at least 5'10" or taller. The pajamas are also very high waisted which I was surprised at, I have a very long torso and high waisted are never tall enough, and they were several inches above my belly button, and for me far too tall, esp for comfy pants. The material is lovely, great quality, and the navy is a beautiful colour. This company does not do exchanges to Canada FYI so you will have to return and then rebuy something if you want it in another size.
Response from Cozy EarthNov 19, 2024
Hey Ashley, Thank you for leaving the feedback with us today. We are happy to hear that you are enjoying your products, but we are sorry that you have ran into a few issue. Our Customer Support team is happy to help out with any and all questions or concerns that you may be facing. Thank you and stay cozy Ethan
Jennifer
Was upset I was an earth member and now how to start over again and lost out on a 30% coupon
Response from Cozy EarthNov 4, 2024
Hey Jennifer, Thank you so much for bringing the feedback to us today. We are sorry to hear that this has happened to you. I want to make sure that you are taken care of! If you can reach out to [email protected], I could look into this for you. Thank you and stay cozy Ethan
Kimmer
The blanket is very soft, but it is so heavy that it keeps sliding off me when I have it over me on my Lazy Boy chair.
Response from Cozy EarthOct 16, 2024
Hi there! Thank you for your feedback on the blanket. We have many blankets that we sell, but are assuming that you are referring to our Cuddle Blanket, as it is weighted. If you would like to return or exchange it for a lighter weighted blanket, please reach out to our support team at [email protected]! Stay Cozy, Ashlyn
