Cozy Earth Reviews | Read Customer Reviews of cozyearth.com

Cozy Earth Reviews | Read Customer Reviews of cozyearth.com

Cozy Earth reviews

Showing 460 reviews with 1 star · Clear filters

Necia F.
Jan 8, 2021
Horrible Customer Service
Review menu icon Customer Service is HORRIBLE just now I have tried to get in touch with their company for 2 months. I ordered sweatshirt from their Good Morning America Deals and Steals. When they finally came in they were to short and I started the process of a return, using this site as a reference. I have emailed and called probably 20 times with only automated responses. Finally I returned the items and paid extra for a signed receipt which they signed for 12/21/20, yet I still don’t have a credit. Zero star wasn’t an option soI had to do 1 star. Highly disappointed!!!!! All responses are the same automated response, basically we are busy and we will be in touch. Oprah and Good Morning America need to remove their names from this product.
Response from Cozy EarthApr 16, 2021
Hi Necia, Thanks for sharing your review. First off, I just want to apologize for our delays. We know that these delays put several of our customers in a bad position. We do want to make this right, I promise. These delays were out of our control as we had 15,000 items held up over seas for several months even though our shipment was ready. What was in our control, however, was how we communicated with our customers - and we know we let you down. We were completely understaffed for the task of updating every customer on these delays. We were receiving thousands of emails/calls/texts/chats, and we tried our best to keep up. We have since hired many new customer service agents to make sure this mistake never happens again. We appreciate your patience with our young and growing company. We want to make this right. Feel free to reach out to our customer service team to this email: [email protected]
Report
Pamela Ingram C.
Jan 7, 2021
Horrible customer service
As many have reported before, customer service is abysmal and I am being kind. The product is fine but... Two orders were sent to a PO Box that we haven't used for 14 months. I have contacted customer service 4 times to make sure I get credited and shipped a replacement. I have not received a reply via email or phone. I request a reply from Cozy Earth immediately. Beware if you need assistance from from their customer service. You are able to buy bamboo sheets elsewhere. Time to make a change.
Response from Cozy EarthApr 16, 2021
Hi Pamela, I'm so sorry to hear you've had a negative experience with our customer service department. It looks like Garrett has been in contact with you to make sure you get taken care of. Let me know if you need anything else. You can reach out to my personal email here: [email protected] We do appreciate your patience with us as a young and growing company. We want to make this right.
Report
katie E.
Jan 5, 2021
This company is THE worst
This company is THE worst. Zero customer service. They do not answer phone, voicemails, or emails. I had to dispute charges with my credit card company. DO NOT DEAL WITH THEM!!!!
Response from Cozy EarthApr 16, 2021
Hi Katie, Thanks for sharing your review. First off, I just want to apologize for our delays. We know that these delays put several of our customers in a bad position. We do want to make this right, I promise. These delays were out of our control as we had 15,000 items held up over seas for several months even though our shipment was ready. What was in our control, however, was how we communicated with our customers - and we know we let you down. We were completely understaffed for the task of updating every customer on these delays. We were receiving thousands of emails/calls/texts/chats, and we tried our best to keep up. We have since hired many new customer service agents to make sure this mistake never happens again. We appreciate your patience with our young and growing company. We want to make this right. Feel free to reach out to our customer service team to this email: [email protected]
Report
Kenneth D.
Jan 5, 2021
Ordered 3 pairs of bamboo sweat pants…
Ordered 3 pairs of bamboo sweat pants for over 300 early December for a nice Cheri massage present. Oh by the way Christmas has passed and no stuff. Emailed cozy earth and only automated response. Sad not a business I would use again.
Response from Cozy EarthApr 16, 2021
Hi Kenneth, Thanks for sharing your review. First off, I just want to apologize for our delays. We know that these delays put several of our customers in a bad position. We do want to make this right, I promise. These delays were out of our control as we had 15,000 items held up over seas for several months even though our shipment was ready. What was in our control, however, was how we communicated with our customers - and we know we let you down. We were completely understaffed for the task of updating every customer on these delays. We were receiving thousands of emails/calls/texts/chats, and we tried our best to keep up. We have since hired many new customer service agents to make sure this mistake never happens again. We appreciate your patience with our young and growing company. We want to make this right. Feel free to reach out to our customer service team to this email: [email protected]
Report
Paul P.
Jan 4, 2021
Horrible company to deal with
Horrible company to deal with. Placed an order December 1st for an item that was "scheduled" for delivery on 12/15. As of 1/4/2021, this item is still in "preparing" status. 5 emails, 3 phone calls, 2 chat messages and still nothing from customer service. They have no clue what service really means. Do not purchase from them. Many other good companies out there to purchase from with an actual person on the other end of the phone.
Response from Cozy EarthApr 16, 2021
Hi Paul, Thanks for sharing your review. First off, I just want to apologize for our delays. We know that these delays put several of our customers in a bad position. We do want to make this right, I promise. These delays were out of our control as we had 15,000 items held up over seas for several months even though our shipment was ready. What was in our control, however, was how we communicated with our customers - and we know we let you down. We were completely understaffed for the task of updating every customer on these delays. We were receiving thousands of emails/calls/texts/chats, and we tried our best to keep up. We have since hired many new customer service agents to make sure this mistake never happens again. We appreciate your patience with our young and growing company. We want to make this right. Feel free to reach out to our customer service team to this email: [email protected]
Report
Kristen
Dec 30, 2020
Will go dark in you after ordering. Do not buy. Terrible customer service.
I ordered a lounge suit for my mother a month ago. When purchasing it said it would be delivered before Christmas, which was the main reason I went with them over other more trusted brands. I figured they’re on Oprah’s favorite things list, they must be legit. December 23 I reached out for an update. They wrote back there were some delays but they’d be happy to expedite, and asked me to let them know how to proceed. I wrote back asking them to expedite, and it’s been radio silence since despite three emails and one phone call. Their customer service phone number only allows you to leave a voicemail. This company is clearly a scam, and I will be reporting them to the Better Business Bureau. Do not buy from them. UPDATE: 4 months after ordering we finally received this order. The issues with customer service/lack of response were apparent all the way through the process. That said, the product is great. It's high quality and thick fabric, and my mother loves it.
Response from Cozy EarthApr 16, 2021
Hi Kristen, Thanks for sharing your review. First off, I just want to apologize for our delays. We know that these delays put several of our customers in a bad position. We do want to make this right, I promise. These delays were out of our control as we had 15,000 items held up over seas for several months even though our shipment was ready. What was in our control, however, was how we communicated with our customers - and we know we let you down. We were completely understaffed for the task of updating every customer on these delays. We were receiving thousands of emails/calls/texts/chats, and we tried our best to keep up. We have since hired many new customer service agents to make sure this mistake never happens again. We appreciate your patience with our young and growing company. We want to make this right. Feel free to reach out to our customer service team to this email: [email protected]
Report
Gemma W.
Dec 21, 2020
Beware!!
Beware!!! Do not buy from this company ever and spend your money elsewhere. I placed my order on December 1st - no shipping information and no communication! I’ve spent hours trying to get a hold of somebody (now 4 days before Christmas). They will not refund you and they deceive you into placing an order when they are out of stock! They are so condescending in chat (thanks a lot, “Garrett”). Do not buy!!!
Response from Cozy EarthApr 16, 2021
Hi Gemma, Thanks for sharing your review. First off, I just want to apologize for our delays. We know that these delays put several of our customers in a bad position. We do want to make this right, I promise. These delays were out of our control as we had 15,000 items held up over seas for several months even though our shipment was ready. What was in our control, however, was how we communicated with our customers - and we know we let you down. We were completely understaffed for the task of updating every customer on these delays. We were receiving thousands of emails/calls/texts/chats, and we tried our best to keep up. We have since hired many new customer service agents to make sure this mistake never happens again. We appreciate your patience with our young and growing company. We want to make this right. Feel free to reach out to our customer service team to this email: [email protected]
Report
Sandra
Dec 21, 2020
Difficulty with Refund Request
I emailed Cozy Earth to return Jogger pants and a crew shirt. It took 3 days back and forth and 6 emails later to finally get a return label. I told them based on this interaction trying to get a return processed that I would never order from Cozy Earth again. They received my return 2 weeks ago and Im still waiting for a refund. It may be Oprah’s favorite thing but it is not mine. BUYER BEWARE they make it very difficult if you are trying to return something.
Response from Cozy EarthApr 16, 2021
Hi Sandra, Thanks for reaching out and leaving your review. Your feedback helps us grow as a company. We have since switched to an automatic return/exchange software. I'm really sorry you had a negative experience with us. We promise we're trying our best to please all of our customers. Feel free to reach out to our customer service team anytime here: [email protected]
Report