Cozy EarthReviews of cozyearth.com

Response from Cozy EarthApr 16, 2021

Hi K Row, Thanks for sharing your review. First off, I just want to apologize for our delays. We know that these delays put several of our customers in a bad position. We do want to make this right, I promise. These delays were out of our control as we had 15,000 items held up over seas for several months even though our shipment was ready. What was in our control, however, was how we communicated with our customers - and we know we let you down. We were completely understaffed for the task of updating every customer on these delays. We hired many new customer service agents to make sure this mistake never happens again. We appreciate your patience with our young and growing company. We want to make this right. Feel free to reach out to our customer service team to this email: [email protected]

Response from Cozy EarthApr 16, 2021

Hi Michelle, Thanks for sharing your review. First off, I just want to apologize for our delays. We know that these delays put several of our customers in a bad position. We do want to make this right, I promise. These delays were out of our control as we had 15,000 items held up over seas for several months even though our shipment was ready. What was in our control, however, was how we communicated with our customers - and we know we let you down. We were completely understaffed for the task of updating every customer on these delays. We hired many new customer service agents to make sure this mistake never happens again. We appreciate your patience with our young and growing company. We want to make this right. Feel free to reach out to our customer service team to this email: [email protected]

Response from Cozy EarthApr 16, 2021

Hi DMarie, I'm so sorry to hear you had a negative experience with our team. I do want to reassure you that you're definitely eligible for an exchange on any of your items. We stand by our product and our refund/exchange policy. To be completely honest with you, we have hired many new customer service agents during the big holiday rush. Because it was so busy - they might not have gotten the training they deserved. This in turn has affected your experience with our small but growing company and we are really sorry about that. I will just say they were probably trying their best, and just messed up. We want to take care of you. Please feel free to reach out to my personal email, and I'll get you taken care of: [email protected]

Response from Cozy EarthApr 16, 2021

Hi Sutton, Thanks for sharing your review. First off, I just want to apologize for our delays. And on top of that - sending out the wrong items in your order. We know that these delays put several of our customers in a bad position. We do want to make this right, I promise. These delays were out of our control as we had 15,000 items held up over seas for several months even though our shipment was ready. What was in our control, however, was how we communicated with our customers - and we know we let you down. We were completely understaffed for the task of updating every customer on these delays. We hired many new customer service agents to make sure this mistake never happens again. As far as the incorrect items are concerned, we want to take care of this. Please reach out to our customer service team to this email: [email protected]

Response from Cozy EarthApr 16, 2021

Hi Wendy, First off I just want to apologize for every inconvenience we've caused you. I promise this is not the standard. We know that these delays put several of our customers in a bad position. We do want to make this right, I promise. These delays were out of our control as we had 15,000 items held up over seas for several months even though our shipment was ready. What was in our control, however, was how we communicated with our customers - and we know we let you down. We were completely understaffed for the task of updating every customer on these delays. We hired many new customer service agents to make sure this mistake never happens again. We appreciate your patience with our young and growing company. We want to make this right. Feel free to reach out to our customer service team to this email: [email protected]

Response from Cozy EarthApr 16, 2021

Hi Vanessa, Thanks for sharing your review. First off, I just want to apologize for our delays. We know that these delays put several of our customers in a bad position. We do want to make this right, I promise. These delays were out of our control as we had 15,000 items held up over seas for several months even though our shipment was ready. What was in our control, however, was how we communicated with our customers - and we know we let you down. We were completely understaffed for the task of updating every customer on these delays. We hired many new customer service agents to make sure this mistake never happens again. We appreciate your patience with our young and growing company. We want to make this right. Feel free to reach out to our customer service team to this email: [email protected]

Response from Cozy EarthApr 16, 2021

Hi Karen, Thanks for sharing your review. First off, I just want to apologize for our delays. We know that these delays put several of our customers in a bad position. We do want to make this right, I promise. These delays were out of our control as we had 15,000 items held up over seas for several months even though our shipment was ready. What was in our control, however, was how we communicated with our customers - and we know we let you down. We were completely understaffed for the task of updating every customer on these delays. We were receiving thousands of emails/calls/texts/chats, and we tried our best to keep up. We have since hired many new customer service agents to make sure this mistake never happens again. We appreciate your patience with our young and growing company. We want to make this right. Feel free to reach out to our customer service team to this email: [email protected]

Response from Cozy EarthApr 16, 2021

Hi Wade, Thanks for sharing your review. First off, I just want to apologize for our delays. We know that these delays put several of our customers in a bad position. We do want to make this right, I promise. These delays were out of our control as we had 15,000 items held up over seas for several months even though our shipment was ready. What was in our control, however, was how we communicated with our customers - and we know we let you down. We were completely understaffed for the task of updating every customer on these delays. We were receiving thousands of emails/calls/texts/chats, and we tried our best to keep up. We have since hired many new customer service agents to make sure this mistake never happens again. We appreciate your patience with our young and growing company. We want to make this right. Feel free to reach out to our customer service team to this email: [email protected]