Cozy EarthReviews of cozyearth.com

Response from Cozy EarthApr 16, 2021

Hi Marcia, Thanks for sharing your review. First off, I just want to apologize for our delays. We know that these delays put several of our customers in a bad position. We do want to make this right, I promise. These delays were out of our control as we had 15,000 items held up over seas for several months even though our shipment was ready. What was in our control, however, was how we communicated with our customers - and we know we let you down. We were completely understaffed for the task of updating every customer on these delays. We hired many new customer service agents to make sure this mistake never happens again. We appreciate your patience with our young and growing company. We want to make this right. Feel free to reach out to our customer service team to this email: [email protected]

Response from Cozy EarthApr 16, 2021

Hi Wendy, Thanks for sharing your review. First off, I just want to apologize for our delays. We know that these delays put several of our customers in a bad position. We do want to make this right, I promise. These delays were out of our control as we had 15,000 items held up over seas for several months even though our shipment was ready. What was in our control, however, was how we communicated with our customers - and we know we let you down. We were completely understaffed for the task of updating every customer on these delays. We hired many new customer service agents to make sure this mistake never happens again. We appreciate your patience with our young and growing company. We want to make this right. Feel free to reach out to our customer service team to this email: [email protected]

Response from Cozy EarthApr 16, 2021

Hi Amber, Thanks for sharing your review. First off, I just want to apologize for our delays. We know that these delays put several of our customers in a bad position. We do want to make this right, I promise. These delays were out of our control as we had 15,000 items held up over seas for several months even though our shipment was ready. What was in our control, however, was how we communicated with our customers - and we know we let you down. We were completely understaffed for the task of updating every customer on these delays. We hired many new customer service agents to make sure this mistake never happens again. We appreciate your patience with our young and growing company. We want to make this right. Feel free to reach out to our customer service team to this email: [email protected]

Response from Cozy EarthApr 16, 2021

Hi Vickie, Thanks for sharing your review. First off, I just want to apologize for our delays. We know that these delays put several of our customers in a bad position. We do want to make this right, I promise. These delays were out of our control as we had 15,000 items held up over seas for several months even though our shipment was ready. What was in our control, however, was how we communicated with our customers - and we know we let you down. We were completely understaffed for the task of updating every customer on these delays. We hired many new customer service agents to make sure this mistake never happens again. We appreciate your patience with our young and growing company. We want to make this right. Feel free to reach out to our customer service team to this email: [email protected]

Response from Cozy EarthApr 16, 2021

Hi Claire, Thanks for sharing your review. First off, I just want to apologize for our delays. We know that these delays put several of our customers in a bad position. We do want to make this right, I promise. These delays were out of our control as we had 15,000 items held up over seas for several months even though our shipment was ready. What was in our control, however, was how we communicated with our customers - and we know we let you down. We were completely understaffed for the task of updating every customer on these delays. We hired many new customer service agents to make sure this mistake never happens again. We appreciate your patience with our young and growing company. We want to make this right. Feel free to reach out to our customer service team to this email: [email protected]

Response from Cozy EarthApr 16, 2021

Thanks for sharing your review. First off, I just want to apologize for our delays. We know that these delays put several of our customers in a bad position. We do want to make this right, I promise. These delays were out of our control as we had 15,000 items held up over seas for several months even though our shipment was ready. What was in our control, however, was how we communicated with our customers - and we know we let you down. We were completely understaffed for the task of updating every customer on these delays. We hired many new customer service agents to make sure this mistake never happens again. We appreciate your patience with our young and growing company. We want to make this right. Feel free to reach out to our customer service team to this email: [email protected]

Response from Cozy EarthApr 16, 2021

Hi John, Thanks for sharing your review. First off, I just want to apologize for our delays. We know that these delays put several of our customers in a bad position. We do want to make this right, I promise. These delays were out of our control as we had 15,000 items held up over seas for several months even though our shipment was ready. What was in our control, however, was how we communicated with our customers - and we know we let you down. We were completely understaffed for the task of updating every customer on these delays. We hired many new customer service agents to make sure this mistake never happens again. We appreciate your patience with our young and growing company. We want to make this right. Feel free to reach out to our customer service team to this email: [email protected]

Response from Cozy EarthApr 16, 2021

Hi Sherry, Thanks for sharing your review. First off, I just want to apologize for our delays in communication. We know that these delays put several of our customers in a bad position. We do want to make this right, I promise. We were completely understaffed for the task of keeping up with the calls/emails/texts/chats that were sent in during the big holiday rush... We were constantly trying to catch up. We hired many new customer service agents to make sure this mistake never happens again. We appreciate your patience with our young and growing company. We want to make this right. Feel free to reach out to our customer service team to this email: [email protected]