Cozy EarthCozy Earth is listed under Decoration & Interior.
Cozy Earth (cozyearth.com) has 2,388 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Jane
This company is a scam. Lies and misinformation. No package has ever arrived to my friend as ordered, and it was ordered twice. Beware consumer!
Response from Cozy EarthSep 15, 2022
Hi there! We are very sorry to hear this! It is common for packages to be lost by carriers. You are entitled to a free replacement! Do you mind sharing your order number so I can reach out to you and get you taken care of? -Spencer
Shirley N.
At first I loved their sheets. I bought many sheet sets, comforters, mattress covers, etc. Now however, all of the seams are coming apart. Even the sheets I’ve used only a few times. The comforters have clumps in the filling if you get them cleaned. Everything is SO overpriced and the quality is horrible. I have accumulated so many points and they are valueless. This company is a joke.
Response from Cozy EarthAug 22, 2022
Hi! We are terribly sorry to hear about this. We strive for excellent product quality. Because of that, all of our products are covered under a 10 year warranty. I will reach out to you personally to see if we can get you some free replacements!
Mary Catherine La F.
I echo the comments below. I ordered sheets weeks ago and still no shipping. I have been in contact with the company for the past two weeks and they have not addressed the fact that I was FULLY charged weeks ago and have yet to receive shipping information. Apparently, the product I ordered is actually out of stock! This company is a scam. And if not a full scam, completely disorganized and mis-managed. Ridiculous. I want my money back.
Response from Cozy EarthJun 27, 2022
Hi there! We are very sorry to hear this. It looks like you placed the order with the knowledge that it would be a "Presale", meaning the item was not in stock but would be within a couple of weeks. There could have been a glitch meaning you did not see this message. If that is the case we are terribly sorry. I will be reaching out to you to help cancel and get you a refund.
Sarah H.
Man, my blood is boiling after realizing this - Cozy Earth takes poor reviews down off their site. The towels I ordered were just OK (not worth the price), but the buying process was awful from the start. Towels are thinner than they appear, with a few loose strings here and there. Nothing catastrophic, but certainly not worth the price. Again, customer service is a NIGHTMARE, stay away.
Response from Cozy EarthApr 11, 2022
Hi Sarah! We are sorry to hear this! If there are loose strings on the product, you are entitled to a warranty replacement. We stand by our product. Would you mind sharing your order number so I can reach out personally to figure out why the customer service you received was a nightmare? Thank you! -Spencer
Maria M.
The bed sheets are great but don’t waste your money on the overpriced clothes that only someone like Oprah could wouldn’t mind wasting her money on. It is poorly made with plastic in the hemstitching. Some plastic pieces would stick out and rub on my skin. Why sell alternative and natural clothing when it is also made with plastic? Also if you are skinny and like high waist pants then you won’t mind their pj’s but I can’t imagine that being the majority of our population. I think most people would like to be comfortable when they sleep. The elastic used for the pj pants are too tight. Same goes for their shorts. Lastly, I see it has been mentioned already but be prepared to wait quite a bit for it to be delivered to your house.
Response from Cozy EarthDec 28, 2021
Hi there! We are sorry to hear about these product issues. You obviously received faulty items. I would love to make things right with you. Would you please send your order # so I can personally reach out and help? Thanks! -Spencer
Fabiola
I wish I had read the reviews before my purchase. I ordered shorts and pullover for my boyfriend for Christmas and received sheets. Now it’s too late to get what I have ordered. Terrible customer service. Never offered to overnight my items. They also expect me to go out of my way to return the sheets they sent by mistake. I can’t remember the last time I had such a bad service with online orders.
Response from Cozy EarthDec 28, 2021
Hi there! We are so sorry for this mistake! We would like to try and make things right. Could you provide your order # so I can personally reach out and help? Thanks. -Spencer
Jake P.
I placed an order 10 days ago and still have not received shipping confirmation. Emailing the company gets a generic, auto reply response. I will most likely never order from this company again regardless of the product quality ( if I ever get it).
BoomerSooner
Cozy Earth has extremely poor customer service. I placed an order on December 3 as a Christmas gift for my wife. I have tried several times to get a confirmation that the items would be shipped and received before Christmas. All I get is an automated email or text stating my order number and a link to my order on the website. I need to know if I will get my order before Christmas. If not, I want a refund so I can find something else for my wife.
