Cozy EarthReviews of cozyearth.com

First off I want to say I have ordered multiple items of the years from Cozy Earth but something is happening with their customer service. I ordered sheets and they sent the wrong color. So I shipped them back and never heard anything from them after a couple weeks. I then called customer service and they dropped the call TWICE. I called the third time and the customer service guy told me it would be at least another week before it would be sent over to their inspection department. I just want my correct color of sheets. I cannot believe the horrible customer service and they have lost a customer in the future.

Please reconsider ANY purchase with Cozy Earth as they have horrible customer service, will leave you on hold for hours only to be disconnected- they don't call back and before you know it, you've spent 4 hours with no resolution. They make no exceptions to the return window even though they processed the return as a warranty claim. I initiated contact in July, and received an email December 11th after multiple calls and emails. At minimum, be considerate of your customers time. Needless to say I have canceled my membership and they have lost a customer.

I haven't had a problem with any of their products (Honestly very good, I've spent over 10k on them) but their customer service and shipping are the worst I have ever seen in retail. I've ordered birthday presents twice that arrived days and weeks later than the expedited shipping I PAID for. Their response is things happen and it takes 5-7 BUSINESS days for them to process and order and then an additional 5-7 days for it to ship. If you try to leave a bad review on their website it gets deleted.

Beware of misleading return policy. I ordered a product with the offer of free returns within 30 days. When I went to return it, I was provided a free label, but then discovered there was a 3% restocking fee. So it cost me $12 to try a skirt on. From now on I will order from Amazon where the return policy is clear when ordering. Or shop local if possible, where I can try it for free.

The products are fine even though way too expensive for fairly ordinary stuff. The main issue is that the rewards/membership program is a total scam. You can't use the perks or the points you earn on any sale items and guess what? Almost everything is on sale all the time.

I do not care for these sheets. They always look wrinkled, aren’t any softer than any high quality sheet. I’m sure they would fit better on a deeper mattress, but not on the way I put my sheets on (under the foam pad rather than the entire mattress. I’ll be returning them.

Extemely expensive

Unfortunately I’m not wowed by the pjs. My first order with the company, shipping was rather quick. The quality of my bamboo pjs just don't entice me to crawl in them and hang out.