Cozy EarthReviews of cozyearth.com

I contacted Davin in customer service about the pricing of the Queen sized Driftwood sheet set. When you ran the 3 day "black Friday' special last week, you were out of that color so I signed up to be emailed when it was back in stock. I was emailed but not at the same lowered price. I was told that customer service would be in contact with me but I haven't received an answer.

Order #848406 I will rate you AMAZINGLY INCOMPETENT. After inquiring so many times about order that I placed on Black Friday over 2 weeks ago all I get is a run around by different people on each inquiry. The order still shows that it remains UNFULFILLED therefore I will be notifying AMEX about this ‘scam’ and order them NOT TO PAY this invoice.

There were challenges over the busy black Friday and Communication was not perfect. I raised my concerns and was heard. Cozy Earth more that resolved my issues. Order#838200

I placed an order and received an email stating it had shipped in the 26th of November it it still has t arrived. When I try to track my order it won’t open the page to track.

Cancelled my order without explanation. No replies to emails or messages through their website. Bad company!

Will my order ever come???? Two weeks is ridiculous and it still isn’t here

The product is amazing. I love my sheets and blankets ordered in the Fall (they did ship it in a box that was many times larger than required - they said they would do better). I have held off writing this review for over two weeks at this point. They have stopped responding to my emails. I am completely turned off by the way my holiday orders have been handled and the lack of on-going communication regarding the shipping. It's been one of the worst buying experiences I have had that I can recall. A sheet set I ordered was out of stock, but I didn't find out about that until I checked in over a week later to find out what was going on. It took them nearly that long just to process the order and then it had to actually be fulfilled by the warehouse. Order #835888 Their initial response through chat was very lack luster and seemed like it was overseas and out of touch. After I kept pushing for answers I got an email response with a discount code for future orders. That's nice but given all the issues and lack of communication, I'm not sure there will be future orders. Things like this can really impact a brand because while the sheets are amazing, I'm now lacking confidence in just about every other aspect of the company. How well will they handle returns? What's it going to be like if there are other issues? They got caught unprepared for holiday shopping. What else are they unprepared for? Love the sheets, not a big fan of the company. Sadly, that's kind of where my head is right now. Edited 12/12 in response: You can't say "obviously we strive for excellent customer service", because it's not obvious. In my experience, a company who strives for excellence might have a hiccup due to a miscalculation or outright error but not the cascade of issues I experienced. My impression is that you have outsourced your support overseas. In all but a few rare exceptions, that equates to a poorer customer service experience. Your chat feature for your website indicates that the response time is 4 minutes. On multiple occasions, I never got a response and then it was via email days later. Nothing on your site indicated that an item was out of stock. As a former web developer that's a totally unforced error and one that should not happen in this day and age. Those were all bad experiences of customer service. The worst was the lack of communication regarding my order. I shouldn't have to contact you to find out why I haven't gotten a response to my purchase, almost a week later and find out that my order hadn't even been processed. It was even later than that when I found out the item was out of stock. You should have let me know first. Your effort to make things right is appreciated, but if you were really striving for excellent customer service, you would have asked me how you could make things right instead of just throwing a discount at me for my next purchase. Lastly, in my responses to the customer service team, some pretty important stuff was missed, which I had to follow-up on because it was not mentioned in their responses. Throughout my buying experience, you repeatedly committed the cardinal sin of over-promising and under-delivering. Worse, what I've written about is the same thing others have been complaining about here for over a year (not counting Covid shut downs). And because of what I learned looking back at other reviews here, I'm changing this to a one-star review.

The new bamboo pajamas were very short in length and sleeves unlike my others. I called and got someone really positive on the phone offering to exchange them if I went through the website. I did and it was going to recharge me for the pjs. I wrote no reply.