Cozy EarthReviews of cozyearth.com

Cozy Earth Bamboo Mattress Protector: Way too big for king size mattress and material is so flimsy it's impossible to get a good fit which makes the pad and the sheets slide all over the bed. Even tried several different types of sheet hooks on both the sheets and the pad but again, the material is so flimsy on the sides that nothing held. Followed washing instructions to the letter and after only 2 washes the filling balled up and it felt like you were sleeping on marbles. It also weighs a ton when wet and balls up in the dryer taking forever to dry. Good customer service only IF you are persistent. (Think BBB Bluffdale Utah) Replaced it with a Cooling Gel Memory Foam Mattress Pad from the Company Store and OMG, what a difference. Response to Cozy Earth. NO WHERE on the web site or care label on the protector does it say "suggest dry clean". Label clearly states machine wash cold, (photo of label available if requested). I would NEVER purchase a king size product that needs to be dry cleaned and then have to sleep on something that reeks of chemicals.

The customer services at this online store is a total shitshow. Good luck getting an answer from them unless you push them and follow up otherwise they never answer! my order encountered an issue where the box arrived damaged & some items were missing. They first never replied, then they refused to help resolve the issue, even though it was their fault. Then finally they agreed to do something after threatening them with filing a claim. Then they ignore me for 2 weeks so that i can get my store credit. this place is terrible and their customer svc is horrific, the wors ive ever seen! good luck having something go wrong with your order! they just want to take your money and help with nothing !

I would not even give them one star if I had the option to do that. In October of 2022 I became aware of these products from niece who told me that they make bamboo sheets. I bought a set because I have like 5 sets of DreamFit sheets, but they are not up to par anymore, so I was looking for new expensive bamboo sheets that were GOOD. $370 later I got the set and w/i one month they began pilling. I contacted the manufacturer and they told me they were having problems lately with who manufactures their sheets and they were on backorder but would get them to me. A couple of months went by, I contacted them after the holidays and then immediately they sent me the sheets. Guess what the same manufacturer, so apparently they did not switch like they told me they were attempting to do. I think I got them sometime in February or so and guess what? Pilling everywhere. I know exactly how to take care of bamboo sheets. You cannot wash them with anything else, with fabric softener and must be on light cycle and light drying. I cannot for the life of me figure out why they are pilling and I am so disappointed. To make a long store short, don't bother wasting your hard-earned money. They clearly feel wonderful, but CANNOT hold up the test of time like DreamFit sheets used to be. They are some garbage material that piles. Also, if you look closely at their manufacturer description, they are not 100% pure bamboo. They are sateen too, so it is a fraudulent sheet you could get from Kohls that would probably do better and you would pay maybe $40 or $50 for. So, so disappointed. I plan on making another warranty claim again. This time just to get my entire money back. Just haven't had the time because you have to take pics, etc., which I completely understand.

Order was shipped to me instead of Bride and Groom AFTER I spoke to someone regarding the correct address it should be shipped to because it was returned. The representative even repeated the address yet it came to me. Called customer service to make them aware and they could have cared less! Didn’t even ask how they could rectify the situation. Guess I will drive the gift the 2 hours and delivery the Wedding Gift For as expensive as their products are, they need to invest in better customer service. I will not recommend this business

I received these sheets as a gift they came highly recommended from my mom. I must say they are very comfortable but I am completely dissatisfied with the product. I can only imagine the reviews left were within a short period of time after receiving them. After the first wash on gentle cycle with gentle detergent, these sheets still feel soft and wonderful but they pill and they definitely show oil (I’m not oily and I wash my face before bed). Sounds gross and I usually buy very nice sheets and this is never happened to any other sheets I have owned. They advertise no pilling etc. and it just isn’t true.

Bought a a bunch of men’s clothing. Not nearly as soft as they advertise and took them a whole week to just ship the items and then another week for the package to deliver. Not buying from them ever again

Bought a sweatshirt that came stained. I tried to exchange it, but it directed me to file a warranty claim instead. It took weeks for someone to respond, and then I got a condescending email about trying a stain remover and telling me that my claim was denied. Definitely lost me as a customer.

First of all, Cozy Earth pushes new products or sales every other day in texts and emails, but most of the time, they don't have the inventory. I ended up ordering 2 sets of PJs, one NOT in the color that I really wanted - again, no inventory. I then needed to return a set due to sizing, the return process was easy enough. However, 25 days later, I still have NOT received a refund, even though the account said they have received returned items and issued a refund. I am now on chat, waiting for over 15 minutes for an agent.... By the way, yes, the PJs' material is nice...but way over priced. I won't be ordering any products from Cozy Earth ever again.