Cozy EarthReviews of cozyearth.com

This is the first review I have provided for any company. Very disappointed in this company which compelled me to write this. I purchased Christmas gifts online and paid for extra for expedited shipping to ensure they would arrive timely. Nothing arrived. Checked with them before Christmas, but only contact was via a bot that informed me "they were still within their timeframe to fulfill the order." Rechecked today. Started with a bot, and got a response from someone named "Mark." Here is the actual response: Hi there! I do understand that you have paid for shipping, however, please be advised that we have a processing timeframe before your preferred shipping will take effect. In other words, they collect your money to expedite the shipping, but they don't calculate the shipping time until they actually ship the order, which, apparently, is whenever they decide to do so. That is NOT explained on their shipping page when they ask you to select the shipping options. When I called them out on this, they did not respond. The shipping practice is misleading at best, and fraudulant at worst. They took extra funds for guaranteed shipping, without any intent to comply with the timeframe. The product may be great-but I have no way of knowing if they cannot ship it and won't tell me when they intend to do so.

I placed an order for $200 PJ's for my wife on the 12th of December and not only have they not shipped, their "support" doesn't even respond. It just has a prewritten email that they are working to fill the order. So, when they say orders ship in 2 to 3 Days. DON'T Believe them. Merry Christmas to my wife. I guess I'll give her a picture of them. I'm sure that will be COZY!

I am sure everyone loves their overpriced products. But if there are certain things I have no tolerance for, those things are being fed line after line and a lack of communication, ESPECIALLY around the holidays. Thought I’d be nice and buy a few of these products for family. Placed an order the first full week of December, 2023. 5 business days passed and no shipment update. No prob. I reached out and explained how their website said 2-3 days for processing. Got a generic response that they are “working on it” and sent me a link to basically do more shopping.. on business day 8, almost two weeks after they took my $300, i wanted to get a real update. An hour after i sent an email, i received a refund for part of my order, through my SHOP app. No call, no email, no communication from Cozy Earth. I emailed again, thinking “what-the-bleep!” And got a “so sorry.. understand your frustration..” blah, and more blahs.. they told me the reason for the delay in processing was that 2 of the items were no longer in stock. Yeah, no kidding. Two weeks later, I bet these shirts are now, in fact, out of stock. So, the score is: not only am I out two Christmas presents, but someone else got part of my order thanks to their processing department letting my order fall to the wayside. I can see it now, 3 days after my order is placed: the processing department goes to pull my shipment and they were crippled in fear because the shirts were all gone. Then they just sat there for 5 more business days trying to figure out how to tell me the bad news. Anyhow, Cozy Earth refused to make things right and send me replacement items in different colors. And to add insult to injury, they shipped it with snail mail. I will be lucky to get my shipment before the New Year. Very disappointed. I am sure Oprah doesn’t deal with this crap. She probably is wearing my brother-in-laws shirts right now, laughing at my review, getting wing sauce all over them. Update: 4 hours later they want me to email someone named Hunter, so Hunter can look into this. I feel like if they took this seriously enough the first time, Hunter would have been involved. Is Hunter an intern to Oprah? Is Hunter actually going to do anything? Is Hunter the Operations Supervisor who is going to run this up the flag pole to give me a gift card? I already said I wasn't going to shop ever again with this company. Lets see what Hunter actually does here… To be continued…

Ordered pajamas; received the top only with no explanation. I reached out and was told high volume, I would get noticed when it was shipped. 11 days past, no notice. Wrote again and was told they canceled my order because it was out of stock. No effort to remedy, just an offer, “If there's anything else we can assist you with, please feel free to reach out to us at any time.” How about refund me for the top? And wow - Merry Christmas!

I would rate customer service a -10. I bought a silk queen size comforter then cleaned it following instructions on label. Well...I have 3 holes in the silk! Contacted warranty department and sent pictures as asked. Then was contacted back to hold up to a window! When contacting them that was not physically possible for me I am now packing it up to return for their inspection. I don't even want a replacement at this point! Let's see if I will get a refund, I doubt it. I am now stuck with the matching sheets and duvet cover thinking of sending them back as well. Terrible customer service, spend your money with better service.

Like other customer reviews, I am having to pay my return shipping and handling on an order I don't feel was my mistake. When placing an order for the bamboo pajamas it explicitly says "SET" on the header showing the bamboo pajamas. I ordered what I thought was two sets, a small and medium. I received a small top and a medium pant only, not a set for each size. I ordered the pajamas for family pictures and I'm so disappointed as the color is no longer available. Nothing offered but to return items for refund but I have to pay around $15 for the shipping and handling. Being such a big company you'd think they'd offer more recourse or at least, give me my full refund. The pants and tops don't seem to even be offered as separate options on the website. Only as a set. Which is why I am so very confused.

Got a refund instead of what I ordered (8) days before Christmas, not good

11/27 Placed an order (and paid) for 2 shirts and 1 pair of joggers. 12/8 Received email confirming ALL of the items have been delivered. 12/9 I emailed Cozy Earth to tell them I did not receive the joggers. Received a response from Liberty at CE saying, "Sadly, the Men's Ultra-Soft Bamboo Jogger Pant in marine and size large is out of stock. Which is why we were not able to send it. You may choose a different color and we can send it in a separate shipment." I responded on 12/10, "I would like to choose black then. I don't expect to be charged extra." 12/10 Liberty responded, "I have sent a request to our dedicated team to update the color of the pants to black so we can send them in a separate shipment AT OUR EXPENSE. We sincerely apologize for not letting you know sooner that the pants were not included. There's a high volume of orders at the moment that we're trying to fulfill..." 12/15 I sent an email to Liberty, "Has there been any movement on this? I have yet to receive any kind of order confirmation." Liberty responded by saying, "Sadly, the joggers are no longer in stock. Our dedicated team decided that it's best to REMOVE it from your order and refund the payment back to your account." Not only did these people claim to have mailed and delivered an item that I purchased fair and square - they didn't mail them or deliver them. They also sent me no notification to the contrary. Then I was told I would receive another pair in exchange. I went onto their website to see which colors were available and told them what I wanted. Miraculously, those were not available either, per Liberty. That was a lie. Even today (12/16) they are available on their website. Not only is this company deceptive, they lie to their customers in a myriad of ways. They can't handle sales. They take orders and payments for items they can't fulfill, claiming it's due to the sale. During all of this - 18 days worth of communication - they ended the sale I shopped from AND STARTED ANOTHER SALE. THE BLACK JOGGERS ARE STILL AVAILABLE FOR PURCHASE. EDIT after receiving response from Cozy Earth. This response shows EXACTLY the word jumble and runaround you will receive from them. They won’t move to correct the situation, just throw a lot of placating words around.