Cozy EarthReviews of cozyearth.com

12/13/25 *UPDATE* After Cozy Earth's reply below, I attempted to contact JK on two separate occasions at the email below and I have yet to received a reply. That confirms to me that Cozy Earth is not a company that values their customers nor do they uphold their commitments. I'm so disheartened with Cozy Earth's new customer service department. It is obvious it has been sourced out of the U.S. I'm also disappointed in the fact that the corporate office does not reply to emails, even though the owner, Tyler sends out hand-written cards, (which is appreciated). I've attempted several times to send emails and spoke to several customer service reps, to resolve an issue, to no avail. I've been a loyal customer for several years, and have referred them to a wide range of friends, family, on social media, etc. I'm very pleased with the product, the best sheets I've ever purchased. I just hope the customer service department will improve and someone from corporate will reply to their customers. Thank you!

EDIT: JK from the company reached out and honored the discount and refunded the extra amount I paid. I appreciate the response and resolution! Worst customer service experience ever. I was encouraged by the sales associate to buy early because she stated the company has a price match policy in which they would price match anything that later went on sale within 30 days of purchase. That was the ONLY reason I purchased when I did, I was planning on waiting until Black Friday. On Black Friday, every item I bought went on sale. I reached out immediately (multiple times and on multiple platforms) during the time of the sale. Hours later, a customer service finally responded via email and told me they could only honor a price match while the exact promotion was active (which was not stated or explained initially). But they were not responding to me while the sale was actually happening. The customer service rep's explanations kept changing: first it depended on when I contacted them, (he stated this twice, in two separate emails) then, after I stated that I did contact during the time of the sales, he said it had nothing to do with when the customer makes contact, rather on when THEY reviewed the request. Meanwhile, each flash sale window kept closing before anyone would address my messages which seems intentional. When the biggest 45% off of everything sale started, they stopped responding entirely. I was even given a customer service phone number that turned out to be out of service. It is now nearly 24 hours later, the flash sales are still ongoing, and I still have zero resolution or even response. The policy feels intentionally designed to avoid honoring price matches, and the lack of timely customer service made it impossible to receive the refund I was promised. I’m now out hundreds of dollars, and I will not be shopping here again.

I ordered a silk pillow. The description was it was soft fill and malleable. It took a long time to get here, could only track my order on shop. It came in a plastic bag, not a box. The pillow is lumpy, very heavy and hard.Not malleable as advertised. I was able to return it and JK was very helpful in refunding all charges and keeping me updated on the process. His support was great.

$12 restocking fee on a $70 purchase is a hit. Then I pay for shipping. Was new to the product so started small but then they were out of the coordinating piece I needed so I went to return. I don't think I'll be back given the penalty - leaves a bad taste on this consumer's palate. So I paid to ship it TO me, I pay to ship it BACK and I pay a $12 fee. Seems kind of spiteful to me. Maybe waive the fee if you return quickly? I was processing the return in under 10 days. It was a birthday gift so I had to have a little lead time. Bummer. Nice material.

The store is lovely and it is where I found out how wonderful the pillows are. So glad they convinced me to buy them in CDM. However, I'm not thrilled with the weight of the sheets. I prefer a heavier-weight sheet. I love super soft and a bit more weight

I purchased a fitted Cal King sheet and have been waiting for the matching king pillow cases to come in but they are always out of stock in the color I need. I reached out to customer service to see if and when they will be restocked. They said they don't have any idea if or when they will be restocked. Now I am stuck with a sheet I cannot match up with pillow cases. They have the cases I need in a set so I know they have them. I cannot believe they cannot find a set of king pillow cases in their warehouse.

I like the towels, but they catch easily and now I have loose threads on my towels. This is not what I expect from a towel at this price point and I won't buy more of them for this reason alone. My necklace latch caught part of the when I wrapped it around my hair and I don't expect this to cause a problem.

I absolutely love the sheets!! The best I’ve ever had. So I thought having the comforter & duvet would be just as great. Great fabric but even the standard fill comforter was way too hot for a Michigan winter. I was looking for an all season one and this one definitely won’t work.