Cozy EarthReviews of cozyearth.com

I ordered a large set of towels directly from cozyearth.com - they look GORGEOUS online and the reviews there are solid. The color appeared to be frost blue...what I got was GRAY. Full-up gray. VERY disappointing, plus they add extra fees to the refund so I didn't get the full amount back that I paid. I would not recommend basing any order on the colors that appear online. They felt luxurious out of the box but have no knowledge on how they perform since I sent them back for a refund right away. So disappointed.

I ordered the third pair of pajamas for my wife for Christmas in a pink color. Unbeknowst to me she did not like the color. I misunderstood the days you had to return them and I missed the cutoff. I was only wanting to change the color and was not looking for a refund. I was told sorry they would be unable to take the return. So here they sit on my desk still in the original package. I did finally talk with someone but to no avail. Other then that my wife still loves the other two sets but won't be getting another pair.

Bamboo sheets were nice, but too slick for my taste. Sent back in accordance with their 100-night sleep guarantee. I was not aware of their $12 restocking fee when I heard ads about their sleep guarantee. They received the return on Jan 3. After 2 interactions with an AI chat bot to check on status of the refund and no response from it on the 3rd attempt, I had to threaten a BBB complaint. That finally got a personal response and the refund was issued in an hour. Should not have to reach that point.

I ordered sheets, pillowcases and duvet cover for gift. I realized I didn’t need sheet set because of duvet so I returned it. Problem was that I was sent 2 sheet sets and not a duvet cover. I have been trying to resolve their mistake since Dec 26. It has now been 14 days since they received the returned sheet sets. No action. Their claim that they rectify order mistakes quickly is not true! Great product, poor service. Looking for new company

Echoing what many people here have said - their customer service is awful. I ordered some items on Black Friday and returned things Dec 7th including one item for exchange. 14 days later they had still not even acknowledged receiving return and replied to my email telling me tracking showed they had it and it was being processed. It is now January 9th - I had to email them again and I asked to refund the exchange since I missed the birthday for which I ordered this item. They agreed and took a “restocking fee”. It is incomprehensible that they had my return for 30 days and it took two emails from me to process the refund I was due and then they took a fee from the exchange I could no longer use. They should have given me a credit for their incompetence. I will never order from them again.

I received someCozyEarth PJ’s as a gift and loved them, so I decided to purchase another set for myself and a pair of pajama pants for my boyfriend. Unfortunately, that’s where the experience went downhill. The men’s pants were advertised as a 30” inseam, but when they arrived, they were at least 4 inches longer. My boyfriend normally wears a 32” inseam, so I assumed they’d be fine for sleeping—but they were still way too long. Trying to return them turned into a nightmare. First, they charge a restocking fee. On top of that, they want to charge $23.99 for return shipping. Only after digging further did I discover you can print your own return label and drop it off at UPS—but that option is not clearly stated upfront. Instead of fixing the issue, the company aggressively pushes alternatives—credits, discounts, and swapping for other items. I eventually selected shorts because I didn’t want to lose my original discount or the $74 store credit they claimed I’d receive. Then somehow, magically, the shorts were going to cost me additional money. Great sales tactics? Sure. Actual customer service? Absolutely not. Between inaccurate sizing, hidden fees, and a frustrating return process, I will not purchase from this company again. Horrible service.

Placed my order #3027649 on 11/28. still hasn't been received. no word from cozy earth. no response to messages. Update: I wrote to them again asking where the product was. Now, 35 days later, they sent me a message saying the item was out of stock and they were giving me a store credit. I usually tune out the most strident reviews of companies and their products, but I can tell you from experience, the way Cozy Earth does business is garbage. Do not entrust your money to these people. Just to update my review, I was contacted by Cozy Earth and they said they would credit my credit card for the full payment amount. They did in fact do so. As a result, I am raising my review from 1 star to 2.

I ordered a set of bamboo sheets in March 2024. I was confident since there is a 10 year warranty. The seams started ripping on the fitted sheet. I had to take a picture of the rip and file a complaint. No problem. They sent me a replacement that did not match the set. They told me that the dye color had changed. So now I have an unmatched set. According to CE, the only way to get a matching replacement set, is that each individual piece starts to rip. This has been going on for 2 months. I hope the Better Business Bureau can help resolve the issue. Before this happened, I had already purchased a second set. Update: I received a refund. Really love the product. Sorry that this happened.