Cozy EarthReviews of cozyearth.com

So disappointed with my experience with this “luxury” company. I ordered a matching pj set, but upon arrival the top and bottom were not nearly the same color. They explained each piece is dyed separately so sent me an exchange, but it had exactly the same problem. I decided to return the set given it’s $200 and the top and bottom clearly cannot match, then was informed of the $12 handling fee (really $24 given that they sent me an exchange so I had to return both). For $200 you would hope the set would at least match or that they would waive the handling return fee given that this was a defect on their part. Not surprised they have all these 5 star reviews on their website when you can’t actually leave a review of the product yourself.

SUMMARY: DO NOT WASTE YOUR MONEY WITH COZY EARTH, PRODUCTS ARE NOT THE QUALITY YOU THINK THEY WILL BE FOR THE CRAZY PRICES AND THE CUSTOMER SUPPORT/EXPERIENCE THEY PROVIDE IS AWFUL AND DISSAPOINTING. Worst buyer experience and customer service I have ever had, especially when purchasing items of high value. For the price you pay for their items, I expect the customer service to be up there as well. My experience with Cozy Earth has been beyond disappointing and frustrating. I placed an order for sheets, a waffle blanket, and towels, back in November 2023. The story is long but I will keep it short, End of December comes around and I reach out to see where my order is at because I had not gotten it yet, they said they had it marked as delivered and to contact USPS instead, MIND YOU, I had paid insurance for this (I always do for any expensive packages I get) so I had to argue/send multiple emails for them to resolve this issue, couple weeks go by until I get a resolution and they tell me they will resend it but I will not have return/exchange option which is totally unacceptable because this is not my fault and that is exactly why I pay for insurance, they also promote their 100day trial so I lost that because my package got lost/stolen/delivered to the wrong place who knows?. At this point I talk to my bank and they dispute the transaction, this is when JUSTIN HICKEN calls me and talks me into cancelling the dispute and letting them re-send the order with the option to return/exchange, I agreed and canceled the dispute. Even though I shouldn't have because he wasn't professional about it, one of the comments he made was "well we have this policy to protect us because some people lie saying they didn't get their package just so they can get their money back" like who says that to a customer? from there I knew I was been treated like one of those people, I get it happens but you do not automatically treat a customer like that, let alone tell them that, frustrating. Weeks go by, no order sent yet, I keep emailing Justin, finally MARCH 14th 2024, my order gets sent and I received it. Now we go to reviewing my order, I really liked the towels, but the waffle blanket was not the quality expected and it has a very pale color that I didn't like, the sheets are nothing special, I have some similar from amazon that were a quarter of the price so these did not impress me. When I email Justin back about what I wanted to return, no reply, I follow up, and finally April 11, 3 weeks later, he replies with "I mentioned we could do an exception for store credit" like what? that was definitely NOT what I was told and had agreed to when canceling the dispute. Ughhh I am so over this situation. 5months of back and forth and at the end, still DID NOT RESOLVE NOR GAVE ME THE CUSTOMER SERVICE ANYONE DESERVES. WILL never buy from here again and will make sure to share this review on my INSTAGRAM to let my followers know to stay away from this company that is nothing but appearances with their smart marketing.

Awful customer service!! Don’t bother spending the money. I bought these sheets and matching duvet and they began to discolor with each wash (I originally bought the oat color) and eventually turned to this disgusting ugly orangy color. I only wash them alone with just tide. Then when I called to see if I. Old get a refund or exchange they said they don’t do returns for discoloration. Wth?? I think that says a lot!! They have a “10 year warranty “ and advertise they guarantee all their products but they really don’t!! Beware! There are tons of similar reviews on Reddit and other places

I received a cozy earth sheet set as a gift from my sweet mom. Although they are very soft and cool, the material stains easily and all the pieces started to pill after only a few months of use, even with carefully following the washing instructions. Once I realized pilling was under warranty, I reached out through their website three times to try and get the issue resolved. No one responded to my request and I now have unusable sheets that I will have to throw out. They are way too expensive for the poor quality :(

Do not buy from here! They advertise “Free Returns” but will actually deduct $11.99 from your original payment. I ordered a size up and the waistband is so tight, they are not comfortable to sleep or lounge in. I am also tall (5’ 10”) and size L is short on me. The fit is very awkward. Their customer service is terrible! Do not fall for the influencer scam of this brand. Very disappointed. For the cost of these pajamas ($190!), you can find nicer quality at Target.

I started an exchange and the website showed $405 available credit. I picked items for exchange and came up with a total that was the exact same as the available credit posted by Cozy Earth. Needless to say the exchange did not work so I called Customer Service. They informed me that the available credit was an issue that the company was working on… seriously! I was told my available credit was close to $150 less… how can a company do this, not remove the error from the website and not honor what the available credit is shown on their website? Calling BS, just sayin’! Screenshot everything if anyone is interested!

Didn't get to use the item as it was way oversized like 1.5 metres on the duvet cover and more on the sheet , the pillow cases were the same I have a king size bed pillows and duvet so would have thought a king size would be the way to go but know not too be , the stitching is shocking like loose stitches all over all of the pieces , pillow cases duvet cover and sheet all the same , very very very bad quality. Super bad company

I ordered a set of sheets and comforter. I slept on them one night and broke out in horrible hives. I emailed them to find out more about the product and for suggestions and they told me that I got them on sale and they can't help me and to try washing them. Not the service I would expect for 575.00 sheet set. There is a lot of good companies with quality products that they stand behind. Save your money and aggravation and buy from someone else.