Cozy EarthReviews of cozyearth.com

Response from Cozy EarthJun 10, 2024

Hi Michelle! We are so sorry to hear that the color wasn't working for you. We strive to ensure our product images accurately represent the items, and we apologize if the duvet cover did not meet your expectations. While final sale items are typically non-returnable, we'd like to help resolve this issue. Please reach out to [email protected] for assistance. Thank you for your feedback, and we appreciate the opportunity to make things right. Stay Cozy, Ashlyn

Response from Cozy EarthJun 10, 2024

Hi Aly, We are so sorry to hear that you have had trouble with the sheets and duvet cover! Quality and durability are extremely important to us, and it's disappointing to know that your duvet cover and sheet set did not meet these standards. Please reach out to [email protected] for assistance to return the items or receive replacements. Stay Cozy, Ashlyn

Response from Cozy EarthJun 4, 2024

Hi Ashley, Thank you for sharing your concerns about the service that you received. We would love to find a resolution to this problem. Please reach out to me directly via email at [email protected] with your order number and I will look into this further. Stay Cozy, Ashlyn

Response from Cozy EarthMay 29, 2024

Hey Ember, I appreciate you reaching out with the feedback. I'm sorry that you have had this experience with us. If you could reach out to [email protected] I would be more than happy to look into this for you. Thanks, Ethan

Response from Cozy EarthMay 20, 2024

Hi there! We would love to help resolve this issue for you! Please reach out to me directly with your order number so that we can look further into this, email [email protected] Stay Cozy, Ashlyn

Response from Cozy EarthMay 20, 2024

Hi Lyn! We are so sorry to hear this! Please reach out to [email protected] to file a warranty claim. They will help resolve this issue for you and get a replacement! Let us know if you have any other questions or concerns! Stay Cozy, Ashlyn

Response from Cozy EarthMay 6, 2024

Hi Jackie, Thank you for the feedback! We apologize that the products were not what you were expecting. Bamboo is a very soft, delicate material that is very different from cotton. I apologize that it was not what you were looking for. As for an exchange/return, if you would like to exchange the items you received, we can do so at no additional cost. Returns, however, do have a handling fee associated with them. If you need assistance with the exchange/return process, please reach out to our customer service at [email protected]! Stay Cozy, Ashlyn

Response from Cozy EarthMay 6, 2024

Hi Mark, Thank you for the feedback on how we can improve in our shipping and customer service! We apologize that your items did not arrive to you within the expected time frame. Although the products arrived late, we hope that you will still consider trying them out! If you do decide to return the items, please reach out to our customer service team at [email protected]! We apologize for any inconveniences. Stay Cozy, Ashlyn