Cozy EarthReviews of cozyearth.com

I ordered a gift on December 2 and it still showing that it has not shipped. How do I get a refund?

STAY AWAY FROM THESE GUYS!! Cozy Earth doesn't respond to emails asking how come checkout doesn't reflect sale prices. I ordered "final sale" items and items that were just a great sale/deal. Tried to use my complimentary $50.00 credit and everything came up at regular price. Tried multiple times and still no change. Not dealing with companies like this!

Cozy earth’s products are great, but their customer service is so beyond awful. They don’t respond to chats and when they do, it’s several hours later and when you respond, it takes them forever to continue responding. I am so disappointed in this company for the way they treat their customers and it causes me to feel as though I no longer want to support the business.

I'm being asked for a review and I haven't received my order yet! It has been 2 weeks since I ordered it and still nothing.....

Handling fees on returns are hidden!

Great products if you ever get them. Terrible customer service. I never received 4 orders in a row and I have been trying to get customer service to help me since October (it’s now mid December) I have about $1000 owed me in refunds. I’ve been a loyal cozy earth customer since the beginning and the quality of customer support and order processing has dropped since they started offering the new membership. I’m going to have to do a charge back and find a new company to shop pajamas and bedsheets.

I purchased three bamboo blankets from Cozy Earth in November. I washed one, per Cozy Earth’s instructions, to add to our guest bed (Thanksgiving house guests). The blanket came out pilled despite washing according to instructions. I emailed customer service immediately with pictures and received a generic email with another warranty claim link asking me to resubmit. I submitted pictures a second time and received an automated response simply stating they received my warranty claim. A second, identical blanket washed correctly with zero pilling (which makes me ponder the consistency of their textiles). It is now mid-December and I’ve heard nothing, despite several more attempts to get a reply from anyone in the company. Unfortunately, this is my second poor customer service experience (Cozy Earth did satisfactorily remedy my first poor experience in early 2024 after I posted a public review on a third party site). What a disappointment, especially since the company portrays themselves as a luxury brand.

After wearing one of their sweater a few times the sweater developed a hole. The sweater material is thin. The return process was time consuming. I needed to submit a claim completing an online form & submitted multiple pictures with explanations. I will not order from them again.