Cozy EarthReviews of cozyearth.com

Terrible customer service. I placed a sizable order, and immediately realized I would have been better off if I had purchased a membership for the discount. I called customer service to cancel and reorder with the membership purchase. They said they could not see my order yet, and I should call back in an hour. When I called back, the cozy earth phone system was down. I called the next day, and they told me it was too late to cancel and I would have to ship the goods back. When I pressed them to talk to a manager, they eventually responded that I could purchase the membership and get a refund for the discount amount. Instead of a refund, they gave me ma credit. I have been trying for over a month to get the credit changed to a refund without success. The have stopped even responding to my emails.

Cozy Earth is expensive and deceptive. It claims environmentally and health friendly clothing while still putting 28% cancer-causing, environmentally microplastic-shedding, non-biodegradable acrylic in its 160 dollar men's hoodie. (Maybe that is why they are being marked down?)

RIPPED - Washed once before using and already ripped at the seam. VERY DISAPPOINTED. FYI- Buyer Beware - warranty does not apply to sale items

Ordered brown towels from this site because I am headed off to military training and they require that specific color towel. Cozy Earth chose the slowest shipping possible. I ordered my towels March 28th. It’s now April 17 and they still haven’t arrived. When I check the shipping updates, nothing since April 8th. I emailed them and asked them to file a claim tomorrow because there hasn’t been any movement for 10 days which makes the package eligible for an insurance claim as a lost package. When I emailed support, Isla told me to just wait longer and gave me the link on how to file a claim on USPS. I had to explain to her that it’s the sender that files the missing package claim, not the buyer. Terrible customer service. Isla needs a new job or additional training at the very least. I spent over $100 on a set of towels and they couldn’t bother to spend a couple of extra bucks to send it via priority mail. They made it seem like it’s a problem specific to my area but all my other packages arrive me to in 3 days because other companies don’t cut corners to save a few bucks at the expense of their customers… I leave for training in two days. I regret trusting Cozy Earth to deliver my order on time.

I purchased a set of towels that I was initially excited about due to their size and softness. They are definitely nice and big, which is great for wrapping myself up after a shower. However, I’ve been disappointed by the constant shedding. Every time I use them, little pieces of towel fabric get left on my skin, which is incredibly frustrating. It makes it impossible to apply lotion or other products afterward because the towel pieces just stick to my skin. Despite using them regularly in hopes the shedding would stop, nothing has changed, and I’m still dealing with this issue. I spent months searching for towels that wouldn’t shed, and finally decided to invest in these, even though they’re not cheap. That’s what makes it even more frustrating—hoping that by paying more, I’d get better quality, only to be disappointed. Overall, while they’re comfortable and large, the shedding has been a major drawback for me. I wouldn’t recommend them if you’re looking for a towel that doesn’t leave behind little fibers.

Still haven’t received my order but I’m being asked to review it? Tracking just says it’s delayed. Nothing more. No new estimated delivery date. My sheets either need to be delivered or my money refunded.

DO NOT ORDER FROM THIS COMPANY. I ordered a robe from them that SHRANK. I measured myself carefully and picked the best size according to their size chart. When the robe arrived, I tried it on and it fit beautifully. I immediately washed it according to their care instructions. Washed in tepid water and tumble dried on low. I put it on after the wash, and it SHRANK significantly. I reached out to customer service, and they told me to make a warranty claim. I made a warranty claim. They asked for a photo of the robe with a tape measure to measure the sleeves. The sleeves are supposed to be 32 inches long, and the photo I sent showed the sleeves to be just over 27 inches. The next day they tell me that my warranty claim is denied. Why ask for proof that it shrank, and then deny me after I show proof?? The garment shrank after following the care instructions listed on the site! I now have to PAY to send this back?? This isn't my fault.

I’ve had these towels for two days and washed before I used. One of the towels has already unraveled at the seam. To be so costly, I expect much more! I have not reached out to customer service, which I am sure they will make this right so this review is based on quality.