Cozy EarthReviews of cozyearth.com

I purchased a King duvet cover on final sale 6 months ago. The seam near the zipper ripped; I emailed Cozy Earth with different pictures and they said on the 4th email they needed a copy of the inside tag which was provided. I called because I never heard back and they told me because it is final sale the warranty does not cover it. Fine they could have told me 2 weeks ago and saved me a lot of time! Very frustrated

Revolting customer service Poor quality There are plenty of other places to shop.. Avoid Cozy Earth

They offer a 100-night sleep trial but don't tell you that you will pay a restocking fee if you return the sheets. When the sheets & pillowcases arrived, they were silky and cooling. When I washed them as directed, they were dull, not cooling at all, and they are already starting to pill after only one wash. The sheets also stain extremely easily from my light Cerave lotion I wear to bed, and lip balm also stains the sheets. My husband doesn't use either and his pillowcase is also showing stains from his skin. The fitted sheet DOES NOT stay on either. On our CA King, there were no additional straps to keep the corners on and this is standard on other expensive sheets for our large mattress. In fact, the elastic on the fitted sheet is thin and flimsy. This is unacceptable for expensive sheets. I submitted a return and was hit with a return charge of $9.32. Buyer beware. Shop elsewhere.

Why is the pricing so expensive £215 for a pare of loose fitted pants I buy them and I’m sweating in them in this heat I would of rather put on a pair of leggings I also bought a top for £80 and it’s just a plain top nothing special about it for the price this is absolutely a rip off I wouldn’t recommend and don’t even get me started about the covers I rather sleep in Asda covers than these I’m so disappointed what a waste of of money

Extremely rude customer service employees. Definitely not a quality company if they provide this poor customer service!

Awful sheets. Quit sending me texts and emails and phone calls borders on harassment. Worst sheets Ive ever had.

Whoever gives these sheets a good review don’t know what it’s like to sleep on TRUE luxury sheets, including Oprah!!! I’m a true bed snob and these sheets are awful!! They look and feel like 100% polyester. Buyer beware, imo, don’t waste your money. I recommend 100% linen sheets, invest in quality linen tho, it’s a little more expensive then Cozy Earth’s cheap “bamboo” sheets that are “Made in China”!!!

Sent a “sales” alert. Prices on front page were lower than on actual ordering page. When I pointed it out to them there response was yep we made a mistake but sorry “I am very sorry for the inconvenience; there is currently an issue causing incorrect prices to be displayed while browsing the site, but the right price is the one shown on the product page. I hope this clarifies the issue. Is there anything else that I can do for you today?” “I'm really sorry about this and surely, this isn't the experience I want you to have. Your feedback is valuable, and I'll make sure to share it with the team. If there's anything else I can help with, I'm here for you.” Truly TONE DEAF customer service. Just spent over $500 w then a week or so ago. Won’t be buying again.