Cozy EarthReviews of cozyearth.com

This company seems very scammy. They charge a ton of money for what seem to be average quality products that can be found for a fraction of the price on Amazon. I ordered a pair of pajamas in a long size based on the advertised inseam length, and the pajamas I received were approximately 6” longer than the listed length. I’m tall with long legs, often needing longer sizes, and these came down over my feet. I tried to process an exchange online and even though I was within the exchange window, the automated system told me I was not eligible for a return or exchange. I proceeded to try contacting customer service multiple times, during business hours, and no one will respond. Their chat bot simply asks for an email address and says someone will get back to you, but no one does. I emailed several times as well.

I ordered several items in early October 2025. I finally received one item yesterday 10/20 about three weeks after ordering. I still haven't received two things I ordered and I have not heard back from them after two emails about it. The auto emails they send state the items were delivered. But I don't have them, and Cozy Earth is unresponsive. I would say over priced and they definitely under deliver. Or don't deliver at all.

I can’t get ahold of them - they owe me a refund and say they haven’t received my return but I have proof of delivery via USPS - via the label they gave me - I tried email, calling, and chat - no one picked up or responded

I have been a great customer for many years and I recently needed to return some twin XL sheets that just did not stay on my mattress. I have sent 3 messages to support and have tried to call as well. I have been ignored on every request even though the company offers a 100 day sleep trial for their sheets. I even mentioned just giving me a credit for the sheets and still NO RESPONSE FROM ANYONE.

This brand has to be a fraud. I returned my items more than a month ago and I still have not received my refund back. Which freaking company takes one month to review your return???? I wouldn’t recommend shopping with them.

I purchased a set for a Cal King bed. Got them installed. Liked the way they felt. However, they started to come up along the sides. I had to keep pulling them down. I called them. They asked me how I washed them and to check my mattress measurements. I did and sent it to them. They then suggested some mattress elastic bands to keep them tight. This was why I bought theirs. I said I could have got them elsewhere for alot less than theirs and used straps. They offered me a discount on next order. Why would I order from them again anyway? Their customer service sucks. They said I could send them back but I would have to pay postage even though they falsely advertised them. They didn't care. So, beware.

Ordered sheets as a gift for my son and daughter-in-law. They received the sheets, never opened or used, but did not like that material and returned. Its been over 30 days and they still have not processed a refund. Each time I contact them, via phone or email, and its been a half dozen times, they say they have item but they are inspecting item and also they have a new warehouse. They refuse to refund me and keep delaying. Buyer Beware.

Quality has gone down significantly since this company first appeared. I have had holes appear in several items that I have purchased and more than one warrant claim if ignored by this company on items that were clearly defective at the seams or so paper thin that a light breeze would rip them. I've compared newer purchases to the thickness of items from several years ago and there's a major difference in fabric texture, weave, and thickness. Customer service is lacking. Why am I paying the same or more for a substandard material that I'm not sure is even what you claim it to be (and also won't honor your warranty and make me file new ones and ignore those too).