Cozy EarthReviews of cozyearth.com

I would give negative stars if I could. Cozy Earth tacks on a "package protection" charge that is supposedly "optional," but the customer has to remove it or else it's on your bill. Then you have to spend 45 minutes on hold and on the phone getting it removed. I canceled my whole order. Sleazy! Then they replied to the above review by saying they follow "industry-standard package protection to help our customers feel confident in the safety of their orders." Total BS! I've never seen "package protection" added to my bill by any other company. Have you? And making matters worse, the customer has to affirmatively remove it. I am quite sure this is not "industry" practice. In fact, it likely violates consumer protection laws. Go away, "Cozy Earth."

Customer service is basically non-existent. Chat responses take super long, with 7-15 minutes between responses. I spent literal hours today trying to sort out multiple things with an order. First the company attached an incorrect barcode (yet address was correct) on my order so after being in-shipment for a whole week and arriving to a state nearby, my order was then processed as "return to shipper." After multiple hours of back and forth between Amazon shipping and Cozy Earth, a new order is finally being processed. However I then noticed the items I purchased are now on deeper sale and asked for a price adjustment (like their website indicates they do). I was told the promotion for today (Thanksgiving) does not apply for price adjustments and they cannot do anything about it. After explaining my dissatisfaction with this response, the customer service rep suggested I make another purchase today to enjoy the sale. As if I want to spend anymore of my money on a company like this. I will never shop here again.

Tried to use a gift card as payment and was told I couldn’t use it on a sale because according to them it was “coupon stacking”. Was passed around to several different people who said similar things while offering zero solutions to help along the way. First and last experience with this company. Customer service is absolutely terrible.

I purchased medium joggers. The fit was terrible - it gathered in all the wrong places. The thick elastic at the waist was very uncomfortable. I was told that I needed a bigger size. I wear small in leggings, other joggers, and dress pants (size 6). It gets better - I went to return only to realize they have $11.99 restock fee. They gave me double the cost to exchange, though. Catch - sales prices were removed. I was still up, so I decided on the exchange. On the 8th day from shipping the joggers back to them, they informed me it takes 14 business days to inspect the items returned and THEN they would ship the exchange items. So I requested a refund and am out $15 (I paid package protection). Of note, customer service was nice, but I was on hold an average of 25 minutes per call to customer service.

Cozy Earth makes returns impossible. Cozy Earth makes comfortable clothes, however, it's membership is an absolute rip off. At all times the general sales are better than what you would get with your membership benefits and you must choose one or the other. If you have to return something, it is nearly impossible as they always have a reason why it isn't aligned with their process. Even when they are the ones who have shipped the wrong size or didn't send expedited when you paid for it. They don't want to correct their mistakes as they want to make it difficult to do returns in the hopes that you give up and don't care about the $100ish bucks you wasted. They are terrible overall. They also delete negative reviews from their website and apparently use services to keep their positive reviews overall high. They suck.

I purchased two sets of Cozy Earth Pajamas, at a cost of approximately $140, each. The pants are way too long. I’m 5’1 and they are about 4 inches too long. The inseam is also humongous. I have to pull them all the way up under my breasts, and they still drag on the floor about 1 inch. One of the tops is way too small. I received them a few days ago. They’ve never been worn and I am going to send them back. Unfortunately, there is a restocking fee of $11 each, plus I have to pay shipping! I could exchange them, but there is nothing in my size. The fabric seems wonderful, but they need more sizes. The terrible return policy is enough to never buy from Cozy Earth again.

I placed an order for a set of PJs for my husband. I tried to submit an exchange but received no information if the new size was sent after returning the original order. I have tried to contact customer service 3 times using their chat feature and it never works. Terrible customer service so far.

The change in this company has been night and day. For years, they delivered a quality product with great customer service. As of late, their quality has gone downhill, and when you attempt to return or exchange an item, it takes months. Reaching anyone in customer service is mission impossible. Stay far, far away...extremely sad as I loved their old merchandise.