Cozy EarthReviews of cozyearth.com

I have bedding items as well as t-shirts from Cozy Earth. Both are exceptional. The first night we used the bedding it was obvious that it took the comfort level of our bed to a whole new level. We have tried other sheets and comforters before, and it is always nice to have something new, but the Cozy Earth bedding is just in category all on its own... so much better than any other products we've tried in the past. So comfortable... and our sleep quality has improved by helping maintain the temperature at a perfect level... not too hot, not too cold. And the t-shirts are awesome. Not only are they super soft, but the cooling sensation of the fabric is amazing. My body temperature always feels to be more on the warm side, but when I put on the Cozy Earth t-shirts, it has a cooling sensation that lasts for literally hours. They are easily my favorite t-shirts. I am definitely a fan of Cozy products. In addition to having an awesome product, the customer service was great too. I worked with an agent that went over and above to assist me in getting the right products, and showed a lot of personal attention when I needed to return an item for a different size. He seemed to really care about making sure I was happy. Awesome products... great customer service... exceptional company!

Every time I leave town, I miss my bed! I have the comforter, sheet set, and duvet cover and every time I crawl into bed it's like sleeping on a cloud! Biggest perk is that my husband doesn't get too hot, and I am never cold! Worth the money...I will NEVER go back to cotton sheets again!

My joggers are the best I have ever had. Seriously incredible! Well worth the wait. Never wearing anything else.

I got one of their bamboo hoodies and I think I need like four more of them. I really like the way it looks. It's super comfy and high quality. Probably gonna try their joggers next. Highly recommend.

If I could give -10 STARS I would!! I ordered a pair of shorts and a sweatshirt for $145 as a Birthday gift for my daughter. They only sent the sweatshirt and didn't even advise me that the shorts we not sent! No $56 credit for the shorts I paid for either! They SUCK!! I'm sure this is one of these places in China and they're scamming everyone! Thanks Oprah Winfrey!!!! Your recommendation on your "Favorite Things" will never get me to purchase another thing you tell your fans to buy! I work for the school district and I work hard for my $$$. This was NOT a cheap purchase for me and I really wanted to make my daughter happy. I was contacted by Cozy Earth the following week and they were very apologetic and have since sent the shorts to my daughter, gave me a $14.00 credit to my bill and sent me a free T shirt. I appreciate their quick response and their effort in making things right! I change my review and would definitely buy from them again.

UPDATE 03/08/21: After I posted my initial review about an unsatisfactory experience, Cozy Earth reached out to me and offered a meaningful apology. Since then, I’ve gotten numerous updates on my order, which should be delivered Wednesday. If you’ve not had a good experience with them, let them know and they’ll take care of you. They’ve had a hard time keeping up with demand for the awesomeness that is Cozy Earth, but they are working super hard to fix that. Definitely love their products!

EDIT: I'm happy to say that Cozy Earth's customer support has done a complete 180! All my customer service interactions since my previous review (see below) have been positive and punctual. I will definitely be buying from them again, and I strongly encourage anyone who had a negative customer service experience with them to reach out to their customer support team. They are very motivated to help out and make things right! Original review: Customer service is terrible at best, non-existent at worst. I reached out 4 times through email/live chat over the course of 2 weeks before finally getting fed up and calling them directly (their phone number isn't even available in the 'Contact' section of their website, so I had to Google it). I first placed my order on 1/19, and realized the same day I had made a mistake on the order (accidentally ordered a different size). The same day, I sent an email asking to fix the issue, hoping it could be changed before the order shipped since it's such a minor issue. After receiving no response, I tried to get in touch again on 1/22 through their so-called "live chat", which claims to offer "immediate assistance during business hours". Even though I saw a few people were online and available to help according to the chat box, no-one ever responded. I received a bot message saying that they "typically reply in a day", but days passed and I never received a reply. Meanwhile, my order shipped and delivered, meaning what was initially a minor issue now involved the unnecessarily complicated process of returning and repurchasing the items due to the complete absence of communication. When I finally called 2 weeks after my first contact attempt and explained my frustration with the situation, the customer service representative was completely unapologetic and did not acknowledge my negative experience at all. She simply offered to send me a return label, and gave me a 40% off discount only when I insisted on some kind of compensation. I have never left a customer review, but Cozy Earth's customer service was so terrible and downright dishonest (especially considering that they are relatively pricey) that I felt the need to warn others.

I am in LOVE with the bamboo sheet set. I saw it on Oprah's favorite things list and now it is on mine!!! I ordered a second set as well so that when one set was taken off for laundry, there will be a fresh set to put back on the bed. I will NEVER use another brand of sheets...NEVER!!