Cozy EarthReviews of cozyearth.com

1st their products are great, though expensive, but my online shopping experieince was horrific. Somehow I got stuck with an auo order. No where on the web site is the ability to find and cncel an auto order. One has to call support to dig in , find and cancel the auto orders. Next trying to reutrn an item is eually aweful. Beside having to click 4 or 5 time no I do not want an exchange or store credit, I missed one of the suggested replacements and then could not complete the return without buying the unwanted item. Again I had to call suport to fix.

First time buyer for Cozy Earth, was looking forward to Christmas gifts BUT delivery was lost which I had to contact Amazon shipping about. I asked for a about refund but was told that no refund since I did not purchase delivery insurance. Lost over $300 and nothing I can do about it. I didn't realize you HAD to buy insurance for delivery or a company cannot do a refund. What kind of customer service is this? Upset and saddened. Update 12/17/25: After JK from cozy earth reached out for after seeing this review, I was able to get a refund. Appreciate JK from cozy earth since he provided the best support and tried to make it better for the company after about 11 emails to customer support. Unfortunately, it took posting a bad review to get the attention. I am still keeping a one-star review for a very poor new customer experience for a luxury brand.

Be aware that if you have to make a return, you will be charged a restocking fee ($11). In addition, you have to wait 2-3 weeks AFTER they receive the package for them to "inspect" it before they will issue a refund. I never received information stating that they would charge a restocking fee or that they received my return. I called and asked about an exchange instead and the same applies, minus the restocking fee. Horrible return/exchange policies (significant lack of transparency) and customer service.

I tried to purchase a set of king sheets from Cozy Earth and use a code of either Sean Hannity or Mike Slater, The website would not take it and showed it was invalid. I tried to call customer service at Cozy Earth, they were not helpful at all and actually told me they would not honor the discount code unless I recorded it off of the advertisement form either of the talks shows. What a waste of time. Based on the sell that Mike Slater and Sean Hannity do, I was willing to try them and spend the hundreds of dollars. Based on my negative experience on the website and the customer service and the fact they would not honor the discount code that is always offered from the Patriot Satellite channel I listen to, I will never attempt to buy from Cozy Earth again. They lost a potential customer today.

In following their women's sizing measurements, I bought a nightgown in large. I was swimming in it so I called Cozy Earth Customer Service and ordered a medium sized nightgown and told the agent that I will return the size that doesn't fit the best. I was told that I could return either size and my credit card would be credited for the amount charged. Well when it came to returning the large nightgown, the whole process is online to get the return UPS label and mail it back to the company. When I went online, to return the large nightgown there's a $11.99 restocking fee or if you choose to exchange an item another item will be sent out. I did not need another nightgown as I kept the one I ordered from the Cozy Earth Customer Service agent in size medium. Called the Customer Service agent today about this $11.99 restocking fee and we got lost in semantics about exchange and return. Told them that this Restocking fee is not standard customary U.S. vendor practice charging the customer for a return/exchange for the very same item but in another size. This is penalizing the customer and very customer service unfriendly. Due to this experience, I will not do business with Cozy Earth. Do not shop at this company and I am surprised many radio shows would endorse buying from Cozy Earth. Besides a quality product, Customer Service is the the essence of a successful business especially pertaining to easy returns.

Order a blanket for my wifes birthday (which was this past sunday) and it didn't arrive. Emailed support last week and they told me to wait 2 more days (4 days total from ship date). Waited and asked neighbors if they saw it like they asked me to do and nothing - apparently I had shipping insurance on the order but that hasn't helped at all in getting a fast resolution. The customer service rep told me that they were now "out of stock" on the blanket and I could get a replacement in February!! I told her it was a gift and I could I get another color and she said they were all out of stock. I saw on the website it said the pink one was still available for purchase and she said "Oh you are right - let me check with the warehouse" and its been crickets for the last 5 days. I have emailed and no response. Went to do the chat today and waited 20 minutes to get connected to a rep who asked "How can I help" and wrote out my issue and they have not replied in almost 30 minutes to my chat. So I decided to call the phone number listed and the wait time is 39 minutes to speak to an agent! Now I see all of the negative reviews. Still waiting on the phone and website.....

This company is a nightmare to deal with.I ordered a blanket as an anniversary gift for my son in early November the package never arrived and I spent hours trying to get them to reorder A new one which took weeks. I then just gave up and cancelled the reorder since it did not ship out for now 7 days and I received an email saying they will rush it and they cannot refund me at this time .. it still hasn't shipped i have notified my Amex .. they may have nice products but they charge for restocking if you return something .. The worst customer service I have ever dealt with and I am a designer by trade and I would never recommend this company to my clients!!!!

This company is absolutely horrible.Before thanksgiving I ordered 2 sets of pj's for my pregnant daughter .Even though it said tracking was delivered it was never received by us .We walked up and down our street asking neighbors and asking if they happen to have gotten by mistake & nobody says they have it .I have made 4 phone calls to them ,emailed and tried live chat with no help .The first time we called and mind you we paid extra for package protection they said they contacted the shipper and to call back in 48 hours .We then called back and waited another 2 hours on the phone to talk to a person .In the middle of the phone call after going on hold multiple times the call was disconnected.We call back two more times and finally after another long wait get in touch with someone.I asked for a refund because of all this hassle to be told sorry we don't do refunds .Then they tell us we can only do a reshipment ,but then tell me the warranty or any exchange will not be on the items .I asked since there was no exchange and since my daughter was pregnant if they could do the reshipment in large to make sure it would fit her they came back and said they couldn't make any changes.SADLY ,we just said ok because we didn't want to be out our money and she didn't give us another choice .She then goes through the process of asking our address again and everything then gets to the very end and says .Oh you have package protection, let's give it another day or two before we can process this order on reshippment.Mind you it's been a week now after it should have been delivered . This has been a absolute nightmare.5 calls later to this company, unanswered emails ,unanswered live chats ,with zero resolution at this time .I would like either a full refund for the package we didn't receive or the sets to be sent in large asap .This was supposed to be given at a baby shower this Saturday to my daughter .Obviously it won't be here to give to her so have to go out and get something else .At least hoping we will get a full refund or the pj's in large to be able to replace the pj's we didn't get and be able to give it to her before Christmas.