Cozy EarthReviews of cozyearth.com

Update: On Jan. 2, 2026 I received an email from jk at Cozy Earth about my situation. He/she indicated my order was lost in transit and that the item should be been reshipped immediately. The item was reshipped overnight and my original purchase price was fully refunded. He/she apologized for the experience (which makes a difference). While I will not order from Cozy Earth again, I am pleased with the final outcome. I placed an order which arrived in a timely manner. I needed to exchange one item for a different size. I initiated that exchange on Nov. 14, item was received by Cozy Earth on Nov. 18. I called twice (Nov. 26 and Dec. 12) and was told both times, after lengthy conversations, that the package was being expedited. It was never sent the first time and tracking indicates the second time it is has a shipping label but no movement in 4 business days. It is now Dec. 20. Neither customer service rep apologized for the issue or inconvenience. I love the products but will not buy from them again. I doubt that I will see the exchange item and then will need to go thru the hassle of getting a refund.

I wish I could give this company zero stars. Bought their bamboo sheets, and they felt great when I got them...then one week later - yes, ONE WEEK - there was a large hole in the pillowcase and a large amount of pilling. I contacted customer service to say I wanted to return these clearly very low quality sheets...and was told I would have to pay a return processing fee, since I didn't want a replacement through their warranty program. Why would I want to receive another set of sheets that develops holes and pills within a week? No thanks. And then I have to pay to return them? Unbelievable. Can't remember ever being this disappointed in a product and customer service. Buyer beware.

Worst customer service. Would tell me one thing and then tell me the policy has changed or give me a the opposite of what I explicitly asked for. Returns and exchanges literally take forever. By the time they got to approving my return a month later they said they didn't have the item to exchange it with and then proceeded to give me store credit back after I asked for a refund (they offered a refund). The whole thing has been a nightmare. They were timely in responding initially, although not helpful, and then just ghosted me. I reported to the BBB. This is still not resolved.

Absolutely the worst company I have ever dealt with. I ordered 1 Christmas gift from them. This is the only Christmas gift for this person as Cozy Earth items are ridiculously expensive! I placed my order on Dec 5th, 2025. I called and spoke with support on Dec 10th, 2025. They said my item was in pre-shipment. Since then I have been emailing with support about when my order will ship. It’s currently Dec 18th and the item only shipped yesterday. So it took 12 full days for shipping to even begin. Their website advertises 1-2 days processing before shipping. Now the estimated delivery date for this 1 gift is Jan 3, 2026!!!!!! Their customer support is the absolute worst of any company anywhere. I will never order from them again and I DO NOT recommend anyone else order from them.

I returned an item through Cozy Earth's return process. I was given a FedEx return label to attach to package, it was mailed the same day and delivered. I waited for acknowledgement from Cozy Earth that it was received and refund processed. Not the case. I called and was told it would take 14 days to process my refund even though my return receipt information said it would be processed within 1 week of being delivered. I ask the rep if she could send me that policy in writing and waited 10+ minutes for her to find it only to tell me that she could not find it. I asked to speak with a return specialist and she asked me to wait again and I waited another 10 minutes for the rep to return to say she was transferring the call, but after saying that, the call ended. I will never do business with this company again and will continue to dispute.

On November 23rd, I purchased two sets of Luxe Hand Towels as a Christmas gift for my daughter. When my order was delivered on December 2nd at 4:08 PM, one of the towels was defective, with two large pulls. I immediately contacted customer service and was instructed to send photos of the defect. I was assured at that time that a replacement towel would be sent and would arrive in time for Christmas. After submitting the requested photos, I was issued a Return Authorization and promptly returned the defective towel on December 3rd. Tracking confirms that Cozy Earth received the return on December 8th. On December 8th, I contacted customer service to ask when the replacement would ship. I was then informed—contrary to what I had previously been told—that the item must undergo a 14-day quality control review before a replacement could be sent. This means I will not receive the replacement in time for Christmas, despite ordering well in advance of the holiday and returning the defective item immediately. It is now December 15th, and after numerous phone calls and emails, I am still being told that I must wait out the full 14-day inspection period. I find it extremely disappointing that I am being penalized for receiving a defective product in the first place, especially given the assurances I was provided by your customer service team. This experience has been frustrating and unacceptable, particularly for a company that positions itself as a premium brand. I hope Cozy Earth will take responsibility for this situation and make it right.

I purchased the Bamboo Sheet Set in dove Grey/King. Original price was $328.00. Luckily I had a coupon code which made them $180.40. the sheets came and one of them was torn. I called the company and was told I had to ship the sheets back and would get a replacement that would take about 4-6 weeks according to Hannah at their customer service line. Expensive sheets for very poor customer service. I will not purchase from them again.

Do not buy this product! I returned women's wide leg pant. I never received confirmation they received the return. Called customer services on hold for 24 minutes. Rep puts me on hold 10 min then says they received the return, but has the right to hold money for 3-4 Weeks!! The return 11/20/25. Today 12/15/25. Give me my money!!! Charged $12 restock fee.